Company Overview Central Heating & Plumbing Co., Inc. is a local, family-owned HVAC and plumbing company that has been serving Western Pennsylvania for over 60 years. We are looking for an organized, dependable, and motivated individual to oversee and coordinate the daily operations of our two Mercer County offices. This position will serve as the primary point of coordination between our Mercer County operations and our main office in New Castle, PA. The right person will be comfortable managing multiple responsibilities, keeping office staff organized, communicating with customers, and making sure information flows accurately. This is a full-time, daytime position with no shift work or after-hours work required .

Key Responsibilities:

Coordinate schedules and workflow between both Mercer County locations Maintain regular communication with our main office in New Castle, PA and ensure all necessary information, paperwork, and job updates are relayed accurately Organize, review, and process incoming paperwork from HVAC and plumbing technicians Prepare quotes and pricing for HVAC and plumbing service work and other jobs as assigned Keep customers informed regarding scheduling, job status, and follow-up work Track outstanding work, quotes, paperwork, and jobs requiring follow-up Serve as the backup dispatcher for our Sharon location, including scheduling and coordinating service calls when the primary dispatcher is unavailable Adjust technician schedules when necessary due to emergency calls, weather, job delays, cancellations, and other changes Assist with maintenance agreement scheduling and other recurring service work Answer incoming customer calls and provide professional customer service during normal business hours

Qualifications:

Strong organizational skills with the ability to manage multiple responsibilities at the same time Excellent written and verbal communication skills Strong customer service skills by both phone and email Comfortable working independently and making day-to-day organizational decisions Strong attention to detail, particularly when handling technician paperwork, quotes, schedules, and customer information Ability to remain calm, patient, and organized in a fast-paced environment Dependable, punctual, and reliable Familiarity with Mercer County and the surrounding area is preferred Previous HVAC, plumbing, construction, service, dispatch, or office management experience is preferred but not required

Benefit/Compensation Package:

Competitive salary based on experience Annual compensation increases Health insurance Vision insurance 401(k) retirement plan 401(k) employer match Paid time off Paid holidays Paid industry training, education, and certifications Full-time, steady employment with an established local company Daytime schedule with no shift or after-hours work Opportunity to take on a key role within a family-owned company that has served the area for more than 60 years Central Heating & Plumbing Co., Inc. is an Equal Opportunity Employer.

Pay:

$20.00 - $40.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Vision insurance

License/Certification:

Driver's License (Required)

Work Location:

In person