Job Overview PR Strength, a performance-focused training facility located in Gaithersburg, MD, is seeking a dedicated Client Success and Operations Coordinator to join our small, driven team. This role is essential in owning the client experience from initial inquiry through long-term membership, ensuring exceptional service and seamless operations. The ideal candidate will be the main point of contact for clients and families, fostering strong relationships and managing day-to-day communications. This is an admin-first position that requires excellent communication skills, proficiency with CRM systems, and a proactive approach to client relationship management. Responsibilities Serve as the primary point of contact for clients and their families, providing outstanding customer service and support throughout their engagement with PR Strength. Manage client accounts efficiently using CRM systems to track interactions, preferences, and progress. Communicate effectively with clients via various channels to address inquiries, resolve issues, and ensure satisfaction. Build and maintain strong client relationships through proactive outreach and personalized engagement strategies. Collaborate internally with team members to coordinate schedules, updates, and client-related information to ensure smooth operations. Assist in onboarding new clients by guiding them through initial processes and setting expectations for their training journey. Support the sales process by providing information about services, programs, and membership options when needed. Problem-solve customer concerns promptly and professionally to foster long-term loyalty. Qualifications Excellent communication skills with the ability to engage effectively with clients and internal teams. Proven experience in client relationship management or customer service roles preferred. Proficiency with CRM systems or similar database management tools. Strong organizational skills with the ability to manage multiple client accounts simultaneously. A proactive attitude with problem-solving capabilities and attention to detail. Sales experience or aptitude is a plus, as well as a passion for helping clients achieve their goals. Ability to work collaboratively within a small team environment while maintaining a high level of professionalism. Join PR Strength as our Client Success and Operations Coordinator to help create a positive experience for our athletes and members while ensuring operational excellence within our facility.

Pay:

$20.00 - $25.00 per hour Expected hours: 10.0 - 20.0 per week

Work Location:

Hybrid remote in Gaithersburg, MD 20879