Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
CA
Capital Air Express Charters
Flight Scheduler & Customer Service Rep
Career Insights for Scheduler / Operations Coordinator
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Georgia data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
$49,240 / year median in Georgia
+10% projected growth
Job Description
Overview We are seeking an organized and detail-oriented Scheduler/Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their inquiries are addressed promptly and effectively. You will play a crucial role in maintaining customer satisfaction and fostering long-term relationships. Responsibilities Respond to customer inquiries via phone, email, and text in a timely manner. Provide accurate information regarding availability, services, and policies. Assist customers with troubleshooting issues and resolving complaints efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with other departments to ensure seamless service delivery. Analyze customer feedback to identify trends and areas for improvement. Skills Knowledge of Federal Aviation Regulations and general aviation practices is preferred. Excellent time management skills to handle multiple tasks efficiently. Proficient analysis skills to assess customer needs and develop effective solutions. Exceptional verbal and written communication skills with a focus on customer service excellence. Ability to work collaboratively within a team environment while also being self-motivated. Strong problem-solving abilities with attention to detail. Ability to use on-line scheduling and messaging platforms. Ability to work weekends