Job Duties and Responsibilities:

• Answer incoming scheduling calls promptly and professionally.
• Schedule imaging and procedures following modality-specific policies.
• Obtain and verify patient demographic information.
• Provide patients and referring providers with appointment preparation instructions.
• Save and attach incoming orders and lab results to patient accounts.
• Communicate with referring providers regarding incomplete or incorrect orders.
• Coordinate with referring providers, labs, and technologists to obtain missing information.
• Notify appropriate teams of same-day or next-day appointment changes.
• Enter and manage provider requests in the ARV system, ensuring accurate linking of duplicate entries.

Skills, Knowledge, and Abilities:

• Strong organizational skills with attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge of medical terminology and clinic-based healthcare operations.
• Proficiency in using computers, multi-line phone systems, and fax machines.
• Ability to assess, problem-solve, and apply critical thinking skills.
• Effective multi-tasking abilities in a fast-paced environment.

Education and Experience Requirements:

• High School Diploma or equivalent.
• Customer service experience.
• Experience in a medical office setting.
• Knowledge of medical terminology.

Physical Demands:

• Prolonged sitting.
• Bending and stooping.
• Occasional lifting of up to 50 pounds.
• Normal hearing range.
• Manual dexterity for office tasks.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Continuing education credits Dental insurance Disability insurance Employee assistance program Health insurance Life insurance On-the-job training Paid sick time Paid time off Parental leave Professional development assistance Tuition reimbursement Uniform allowance Vision insurance Wellness program Work from home

Medical Specialty:

Radiology Work Location:

Hybrid remote in Cheyenne, WY 82009