"Be the person who ensures our clients are never left without care. When schedules change, you step in, find solutions, and when necessary, provide hands-on support to those who need it most." Job Summary Avenues Home Care is seeking a dependable, organized, and compassionate On-Call Coordinator to support our clients and caregivers outside of normal business hours. This role serves as the primary point of contact for urgent scheduling needs, caregiver call-offs, client concerns, and after-hours operational support. The ideal candidate thrives in a fast-paced environment, communicates professionally, and can quickly problem-solve while maintaining exceptional customer service for clients, families, caregivers, and referral partners. Key Responsibilities Respond to after-hours calls, texts, and scheduling alerts. Manage caregiver call-offs and coordinate replacement coverage. Fill open shifts and emergency staffing requests. Communicate with clients, family members, facilities, and caregivers regarding schedule changes. Perform caregiver duties including assistance with Activities of Daily Living (ADLs), Instrumental Activities of Daily Living (IADLs), companionship, meal preparation, light housekeeping, transfers, and transportation as outlined in the client's care plan. Travel to client homes as needed to provide coverage for unstaffed shifts. Ensure continuity of care and minimize missed visits. Document all after-hours activity accurately within the agency management system. Escalate urgent client care concerns to agency leadership when appropriate. Maintain compliance with company policies, HIPAA regulations, and state requirements. Assist with caregiver support, troubleshooting, and issue resolution. Coordinate emergency staffing plans during inclement weather, disasters, and staffing shortages. Participate in rotating on-call schedules, including evenings, weekends, and holidays. Provide exceptional customer service while representing Avenues Home Care professionally. QualificationsRequired High school diploma or equivalent. Strong customer service and communication skills. Excellent organizational and time management abilities. Ability to multitask and make decisions under pressure. Proficiency with computers, Microsoft Office, and scheduling software. Reliable internet service and ability to work remotely. Ability to maintain confidentiality and professionalism. Preferred Experience in home care, healthcare scheduling, staffing, or healthcare operations. Previous on-call, scheduling, dispatch, or caregiver coordination experience. Knowledge of Tennessee home care regulations and industry standards. Experience working with caregivers, clients, veterans, or senior populations. Skills & Competencies Critical thinking and problem-solving Conflict resolution Staffing coordination Schedule management Professional verbal and written communication Attention to detail Dependability and accountability Ability to remain calm during urgent situations Physical Requirements Ability to sit, type, and communicate via phone and computer for extended periods. Ability to respond promptly to calls, texts, and electronic notifications. Ability to occasionally travel to office locations or client sites if required. Why Join Avenues Home Care? Support a mission-driven organization serving seniors, veterans, and families. Flexible remote work opportunities. Collaborative leadership team. Opportunity for advancement and growth. Make a meaningful impact in your community every day.

Pay:

From $17.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Johnson City, TN 37604