The Patient Services Specialist/Scheduler is responsible for the orderly scheduling of Hospice patient visits and staff scheduling. Receives and triages telephone calls related to patient care, scheduling and any other issues that may arise. Notifies staff and the appropriate managers of changes in patient scheduling. The Patient Services Specialist/Scheduler should be knowledgeable in all phases of Agency policy and services. The Patient Services Specialist/Scheduler reports to the Hospice and Senior Homecare Operations Directors, respectively

EDUCATION AND EXPERIENCE 1.

Experience in a medical office practice or similar setting essential; excellent public relations skills required. 2. Scheduling experienced preferred.

QUALIFICATIONS 1.

Demonstrated ability in office procedures including computer skills. 2. Sound organizational skills. Ability to coordinate and manage multiple activities simultaneously. 3. Ability to handle telephone communication in a manner that preserves good public relations. 4. Dependable. Capable of using initiative and good judgment.

JOB FUNCTIONS

1. Schedules hospice care services under supervision, accurately, completely and in accordance with established Agency procedures and standards. 2. Assigns patient cases to the appropriate case manager. 3. Completes assigned daily workflows per HCHB protocols. 4. Successfully completes OLH education requirements as assigned in established timeframes. 5. Notifies appropriate individuals of any change or concerns related to patient schedule or care. 6. Keeps Clinical Managers and Directors informed of staffing needs. 7. Receives and triages telephone calls. Responds to and assists clinicians with insuring that their schedule is accurate. 8. Establish vacations/time off on scheduling calendar - notifying supervisor and CM prior to time off to reschedule and/or coordinate reassignment of needed visits. 9. Alert staff of unscheduled visits via DM each morning by 10am. Accept phone calls from and works with clinical staff in reassignments when visits are cancelled to ensure full productivity. 10. Schedule patient Recertification visits or Discharge visits to ensure orders are appropriate for 60-day episode and/or Discharge. 11. Review of repeat visit cancellations with Clinical Managers from both clinician and client/family perspective to determine skilled need.

JOB SPECIFICATIONS

• 1 - Full-Time, 40 Hours/Week / Hourly /

Non-Exempt Position:

Benefit eligible, paid time off, health, dental, vision etc.

• Weekends and holiday rotation required depending upon agency needs

• Middletown, RI Office 1

Per Diem, Hourly, Non-Exempt Position Available:

max 999 hours/year

PHYSICAL EFFORTS AND SKILLS

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

DISCLAIMER CLAUSE

The job description and specifications are not intended and should not be construed to be an exhaustive listing of all responsibilities, skills or working conditions associated with the job. They are intended to be an accurate reflection of the principle requirements of the position. Visiting Nurse Home & Hospice is an Equal Opportunity Employer. It is the policy of Visiting Nurse Home & Hospice to provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, any other non-merit based factors, or any other protected characteristic under applicable law.

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) AD&D insurance Bereavement leave Continuing education credits Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Family leave Financial planning services Flexible spending account Free flu shots Free parking Health insurance Life insurance On-the-job training Opportunities for advancement Paid jury duty Paid orientation Paid sick time Paid time off Paid training Referral program Retirement plan Vision insurance Application Question(s): Are you willing to undergo a national background check if you are offered a position?

Experience:

Medical Scheduling:

1 year (Preferred)

Medical Office or Similar:

1 year (Preferred)

Work Location:

In person