Wire Operations Speciailst

Position Summary:

This position is responsible for handling all aspects of wire transfer activity. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues.

Essential Duties and Responsibilities :

Wire Operations Specialist:

Process incoming/outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management Originate/verify wires using corresponding bank. Receive/post incoming internal & international wires from First Horizon. Process drawdown/reverse drawdown wire requests. Assist with branch & customer research request/inquiries/issues related to wires Backup for performing wire system end of day shutdown Wire Related customer service calls, emails and inquiries. Backup for the setup of cash management customers with wire access Complete in-house training required by department & bank's training program Education and /or Experience High School diploma or general education degree (GED) required Preferred 1+ years of banking experience Experience in handling confidential information Experience in the use of database, Excel, and Word software