Service Operations Coordinator

We are looking for a dependable Service Operations Coordinator to support daily service and order-related activities in Abilene, Texas. This position serves as a key point of contact for customers and internal teams, helping ensure requests are handled accurately and efficiently. The ideal candidate brings strong coordination skills, sound judgment, and the ability to keep multiple service issues moving toward resolution in a fast-paced manufacturing environment.

Responsibilities:

• Manage incoming customer and sales requests related to orders, service needs, and warranty matters, providing clear and timely updates.
• Enter and maintain service-related records with accuracy, ensuring documentation is complete and easy to track.
• Coordinate with production and shipping teams to move service orders forward and support on-time completion.
• Monitor open requests and follow up on outstanding items to keep timelines on schedule and issues from stalling.
• Review service situations, determine next steps independently, and escalate concerns when broader support is needed.
• Support invoice-related processing and administrative tasks connected to service operations.
• Identify workflow gaps and recommend practical improvements that strengthen responsiveness and operational efficiency.