Account & Operations Coordinator Location:

Carrollton, TX Employment Type:

Full-Time Pay:

$18.00-$20.00 per hour, depending on experience

Schedule:

Monday-Friday Bilingual English/Spanish preferred Position Summary Sunique Cabinetry is looking for a reliable, organized, and hardworking Account & Operations Coordinator to support our customers, sales team, accounting department, warehouse, vendors, and related business entities. This position combines customer service, account support, order follow-up, vendor communication, and general administrative coordination. The ideal candidate is dependable, detail-oriented, willing to learn, and comfortable following up with different departments to make sure tasks are completed on time. This is a hands-on position and a good fit for someone who enjoys staying busy, helping different teams, and taking ownership of day-to-day follow-up. Key Responsibilities Customer Service & Account Support Respond to customer phone calls and emails in a professional and timely manner. Assist Sales Representatives and Account Managers with day-to-day customer support. Help customers with order status, documentation, purchase orders, and general questions. Follow up with customers when additional information or updated documents are needed. Assist with basic customer account follow-up and communication. Maintain clear notes and records in company systems. Provide backup support for customer service and account management tasks as needed. Sales Order Support Review daily order reports and assist with identifying items that require follow-up. Communicate urgent order issues to the appropriate Sales Representative or Account Manager. Help follow up on missing purchase orders, documents, pricing information, or order details. Coordinate with Sales, Account Management, Accounting, Purchasing, and Warehouse teams when information is needed to move an order forward. Follow up on open items and help make sure they are not forgotten. Vendor Communication Communicate with vendors regarding invoices, purchase orders, statements, missing documents, and routine questions. Assist with reviewing invoices for basic pricing or order discrepancies. Request vendor statements and supporting documents when needed. Assist with collecting W-9 forms and other vendor documents. Help with vendor credit reference requests. Assist with obtaining vendor quotes for office repairs or operational needs when requested. Escalate unusual pricing, damage, or financial issues to management or Accounting. Warehouse & Internal Coordination Communicate with Warehouse and Delivery teams regarding receiving, order, and documentation issues. Follow up with warehouse staff when Accounting or Sales needs confirmation or supporting information. Assist with confirming receipt and condition of certain warehouse supplies or vendor deliveries. Help coordinate communication between Warehouse, Sales, Accounting, and other departments. Collect and organize supporting paperwork as needed. Multi-Entity Coordination Assist with communication and administrative coordination across related business entities. Help verify that invoices, purchase orders, statements, and documents are associated with the correct company. Route documents and requests to the appropriate department or entity. Help prevent information from being sent to or recorded under the wrong company. Ask Accounting or management for guidance when the correct entity is unclear. Accounting & Administrative Support Assist Accounting with follow-up on missing purchase orders, invoices, and supporting documents. Help retrieve documents needed for bookkeeping, AP, and AR processing. Assist with customer credit reference requests. Support recurring vendor, insurance, and administrative communication. Organize and file paper and electronic documents. Assist with general administrative projects and follow-up as assigned. Qualifications 1-2 years of customer service, administrative, sales support, order processing, or office experience preferred. High school diploma or equivalent required. Strong communication and follow-up skills. Reliable, punctual, and organized. Good attention to detail. Comfortable working with multiple departments and priorities. Basic Microsoft Excel, Outlook, and computer skills. Ability and willingness to learn CRM, order management, and accounting-related systems. Experience with purchase orders, invoices, customer accounts, or vendors is a plus. Bilingual English/Spanish preferred. What We Are Looking For We are looking for someone who is: Dependable and consistent. Hardworking and willing to help where needed. Comfortable with both routine tasks and changing priorities. Detail-oriented and careful with documents, names, numbers, and company information. Persistent with follow-up. Able to communicate professionally with customers, vendors, warehouse staff, sales representatives, and management. Willing to learn new responsibilities. Comfortable asking questions when something is unclear. Able to work independently after proper training. Interested in growing with the company over time. Growth Opportunity This position has room to grow as the employee becomes more familiar with our customers, systems, processes, and business entities. Depending on performance and ability, future responsibilities may expand into Account Management, Sales Operations, Customer Account Support, or broader Operations coordination. Compensation growth may be available based on performance and expanded responsibilities.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person