Operations Associate

About KidZania KidZania is a dynamic, interactive city designed to inspire, educate, and empower kids aged 4-14 through immersive learning experiences. With over 25 locations worldwide and more than 20 years of history, KidZania blends fun and education through role-play, teamwork, and creativity. Our U.S. location brings the excitement of this global concept to life — and we're looking for passionate, dedicated individuals to join our growing team! About the Role As an Operations Associate, you will serve as a cross-functional team member, supporting the smooth operation of all areas of the park. You'll be trained across every establishment — from role-play activities like Firefighters, Doctors, and Musicians to Food & Beverage, Point of Sale (POS), janitorial support, birthday parties, and field trips. Operations Associate s are the go-to team members who ensure that daily activities run seamlessly, guests are engaged and cared for, and standards of safety and cleanliness are upheld. This role is ideal for someone who thrives on variety, enjoys working with children and families, and embraces the challenge of doing something different every day. Key Responsibilities As an Operations Associate, you will: Oversee and actively participate in immersive role-play activities , guiding and engaging kids in fun, educational experiences. Become cross-trained in all park establishments , developing broad expertise as a "jack of all trades." Lead weekday school field trips , ensuring a safe, structured, and exciting experience for visiting students. Assist with birthday parties, group events, and special programming as needed. Support Food & Beverage operations, POS transactions, and janitorial functions when assigned. Take ownership of work areas, maintaining high standards of cleanliness, safety, and operational compliance . Troubleshoot and adapt to shifting priorities, "rolling with the punches" in a fast-paced, dynamic environment. Foster a welcoming, energetic, and guest-focused atmosphere for families, schools, and groups. Demonstrate leadership, teamwork, flexibility, and a consistently positive attitude. What We're Looking For A positive, enthusiastic personality with a genuine passion for working with children and families . Strong customer service and communication skills , with the ability to problem-solve on the spot. A quick learner who can adapt and cross-train across multiple departments. Reliable, detail-oriented, and punctual. Flexible and comfortable moving between tasks and roles in a single day. Team player who also takes initiative and ownership of responsibilities. Availability for full-time, weekday shifts (30+ hours per week) , with occasional weekend support. Compensation & Benefits $15.00/hour starting rate Paid time off Weekly pay Employee discounts & park passes Career development and growth opportunities A creative, fun, and exciting environment where no two days are the same ! Why Join KidZania? At KidZania, every day brings the chance to inspire kids, empower learning, and create unforgettable memories. If you're looking for a meaningful, hands-on role in a unique environment where education meets entertainment, we'd love to have you on our team. Apply today to become an Operations Associate and help us bring the KidZania city to life!