Residential Electrical Service Scheduler & Client Liaison TLC Electrical Services Southlake, TX Job Details $20 - $24 an hour 17 hours ago Benefits Dental insurance Paid time off Vision insurance Qualifications Customer records maintenance Computer operation Spanish Phone communication Service scheduling Client rapport building High school diploma or GED Dispatching Inside sales Customer engagement Customer interaction during outreach Entry level Retail sales Under 1 year Client interaction via phone calls Customer data entry Full Job Description Be the calm voice homeowners count on It starts with a ring. Power is out, an outlet smells hot, half a kitchen has gone dark. In Dallas-Fort Worth, that caller dials TLC Electrical — and you answer. Within the first ten seconds, you help them breathe easier, capture the right details, and set a clear plan in motion. About TLC Electrical Serving Dallas-Fort Worth since 2003, TLC Electrical is a small, tight-knit team that takes pride in restoring comfort and safety for homeowners. New ownership took over in December 2025 and is investing in people, training, and growth. A day in this role Pick up before the third ring with a smile they can hear. Gather accurate customer info — names, addresses, and the exact street spelling — the first time. Ask targeted questions so the right electrician is sent on the first visit. Book the appointment and set accurate expectations about what happens next. Proactively update customers if a technician is running behind. Keep the schedule tight so technicians stay productive and customers stay happy. Check in with field techs throughout the day and keep the dispatch board moving. Training and support We'll teach you a proven phone system used by top service companies — line by line. What can't be taught is genuine warmth: that natural ability to make a stranger feel better after talking to you. Compensation & benefits $20-$24 per hour, based on experience Monthly bonus tied to customer care and schedule fill Health, dental, and vision after 60 days Paid time off Monday-Friday schedule — not a rotating-shift call center Small-office environment where people know your name Clear path forward: dispatch, office lead, and opportunities as we open additional locations What you'll bring High school diploma or GED Warmth and composure with upset callers Clear, friendly communication — spoken and written Comfort with computers; we'll train you on our software Ability to juggle many moving parts without dropping details Reliability — if you're on the schedule, you're there Spanish is a plus, not required No electrical experience necessary — we can teach the technical pieces Great backgrounds for this role Front desk, restaurant, salon, retail, medical office — anywhere you learned to be great with people under pressure. Helpful proficiencies Retail Sales Customer Service Inside Sales Equal Opportunity TLC Electrical Services is an equal opportunity employer.