North America Operations Leader

North America Operations Leader at QBurst North America Operations Leader at QBurst in Springfield, Virginia Posted in 3 days ago.

Type:

full-time

Job Description:

Company Overview QBurst is a digital engineering firm offering differentiated digital experiences to our clients and their end-customers by infusing AI into every aspect of our delivery and operations. We support our clients in driving digital transformation that helps them innovate, scale, and succeed. Role Description We are looking for a seasoned NA Operations Leader to support and manage employee operations, office administration, compliance, banking coordination, tax and legal processes, immigration support, and vendor coordination across our North America operations. The ideal candidate will bring strong ownership, organizational ability, and stakeholder management skills to ensure smooth administrative, regulatory, and operational functioning across the region.

Responsibilities:

Own employee operations across North America, including onboarding coordination, employee records management, documentation tracking, and support for workforce compliance requirements Manage day-to-day office and administrative operations, including facilities, access control, asset management, infrastructure coordination, and general workplace support across office locations Coordinate domestic travel logistics, related administrative support, and expense reconciliation as required Support legal, regulatory, and compliance processes by tracking critical timelines, maintaining documentation, and coordinating with internal teams and external partners Manage banking-related operational matters, including support for local banking needs and coordination with bank representatives and customer care teams Coordinate with finance teams on state and local tax matters, tax filings, property tax compliance, and related documentation Support employee visa, immigration, and work authorization processes by coordinating with legal and immigration partners, tracking timelines, and maintaining required records Liaise with external vendors and staffing partners on local operational and hiring support needs on an as-needed basis Support audits, compliance reviews, and other ad hoc operational initiatives as required Qualifications 9+ years of experience in operations, office administration, HR coordination, workforce operations, or related roles Prior experience handling or coordinating banking-related operational matters, legal/immigration coordination, tax compliance activities, or external consultant/vendor interactions is strongly preferred Strong organizational and documentation management skills with high attention to detail Ability to coordinate with multiple stakeholders including employees, vendors, and external partners Experience managing travel coordination and office administration activities is preferred Ability to handle confidential employee information with professionalism and discretion Strong communication, multitasking, and problem-solving skills Ability to operate independently, take ownership, and manage a wide range of operational responsibilities in a dynamic environment