Scheduling Coordinator

AAA Septic, an established septic and portable restroom services business, is looking for a Scheduling Coordinator and Dispatcher to join our growing team. This role is great for someone who is detail oriented with a passion for providing great customer service and problem solving . Since we are a smaller team and each employee's work matters, we highly value punctuality and attendance . If you're ready to take ownership of a critical scheduling and dispatching role and be part of a company that's served the community for over 30 years, we'd love to hear from you!

Job Details Schedule:

Mondays, Thursdays, Fridays, and Saturdays from 8am to 5pm (training schedule will be on four weekdays for first 4-6 weeks).

Pay:

$20.00-$28.00 per hour.

Work Environment:

In office role with prolonged periods of sitting, computer use, and phone use. During times of high call volume the office space can be louder than average - experience and comfort taking calls in an office with multiple staff members is a plus.

Benefits:

AAA Septic provides several types of paid time off, including vacation, sick time, paid holidays, paid volunteer time, and safety pay for inclement weather days. We offer medical, dental, vision, and life insurance, as well as 401k plans with a 3% employee contribution and annual bonuses. Role Summary We are seeking a highly organized and personable Scheduling Coordinator to join our admin team. In this vital role, you will manage appointment scheduling, coordinate routes, and ensure smooth communication between clients, staff, and service providers. Your proactive approach will help optimize daily operations, enhance customer satisfaction, and support the overall efficiency of our office environment. Responsibilities Answer multi-line VOIP phone systems with professionalism and courtesy, providing excellent customer support and support for internal team members. Maintain accurate account and service records through data entry, updates, and proofreading to ensure all scheduling information is current and correct. Utilize office management and scheduling software such as Microsoft Office, Asana, and ServiceCore. Improve routing efficiency by minimizing travel time and increasing route density Monitor job progress and make real-time schedule adjustments Communicate clearly with technicians about job details and changes Flag delays, conflicts, or issues in the technicians' schedules and help resolve them quickly Assist with clerical and light office housekeeping tasks including filing, photocopying, sweeping, dusting, shredding, and managing email correspondence to keep the office running smoothly. Required Qualifications 1+ year of dispatching or scheduling experience 2+ years of customer service experience Strong attention to detail and ownership of your responsibilities Ability to multitask in a fast-paced environment Comfort using scheduling software, VoIP phones, and Microsoft 365 Preferred Qualifications Experience in the septic service or portable restroom rental industry Familiarity with the geography of Mason County and the surrounding areas Experience with ServiceCore or Quo As an equal opportunity employer, we encourage all qualified applicants to apply, to help us build a diverse workforce that reflects the communities where we live and work. Must be legally authorized to work in the US. AAA Septic LLC is unable to assist candidates in obtaining US work authorization.

Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you able to work the following shift: Monday, Thursday, Friday, Saturday from 8am to 5pm? Are you able to work an in person office role in Shelton, WA? What scheduling software and/or phone systems have you used before?

Experience:

scheduling or dispatching: 1 year (Required) customer service: 2 years (Required)

Work Location:

In person