PRIMARY PURPOSE

The Business Operations Representative is a vital member of our team, serving as the central point of contact for our clients and the engine for our sales fulfillment process. You will be responsible for ensuring a seamless experience for our customers, from order entry to final delivery. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where they can make a significant impact.

PRIMARY RESPONSIBILITIES

Manage incoming customer orders via email and phone, ensuring 100% accuracy and completeness. Process orders, prepare packing slips, and generate invoices using QuickBooks. Coordinate daily shipments, including preparing shipping labels via carrier websites and assembling packages for same-day dispatch. Serve as the first point of contact for customer support, responding to inquiries, resolving issues, and preparing quotes in a professional and timely manner. Manage inventory of office and shipping supplies. Collaborate with the team to achieve sales targets and exceed customer satisfaction goals. Other duties as assigned.

SCOPE:

Work as an integral member of a small team, exhibiting flexibility in responding to each day's changing priorities. Independently manage and prioritize tasks to ensure timely completion Use sound judgment within defined procedures and practices to determine appropriate action.

REQUIREMENTS

A minimum of 1 year of experience in a customer service, online sales, or operations role. Bachelor's degree or prior college-level coursework in a scientific discipline (e.g., immunology, biology) is strongly preferred, as this role requires communicating with clients about technical products. Proficiency with Microsoft Office Suite (Word, Excel) and QuickBooks. Excellent time management and organizational skills with a proven ability to prioritize tasks and meet deadlines. Detail-oriented mindset and the ability to work effectively in a fast-paced environment. Strong verbal and written communication skills. A self-motivated, collaborative team player with the ability to think logically and work independently. Experience with Salesforce or a similar CRM is a plus.

Job Types:

Full-time, Part-time Pay:

$22.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

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