What You'll Do:

You'll be the operational backbone of our service team, ensuring schedules, documentation, and processes run smoothly. You'll coordinate daily activities, monitor adherence to leadership direction, and help our team deliver on commitments to clients.

Core Responsibilities Dispatch:

Answering client calls and routing support requests and/or scheduling technical teams. Coordinate and communicate schedules for staff and clients, ensuring clarity and accountability. Monitor work queues, assign tasks, and follow up to maintain operational consistency. Review work entries and documentation for completeness and accuracy. Build and refine templates and processes to improve efficiency and reliability. Track and manage shared resources—tools, keys, and inventory. Support the team by guiding, informing, and ensuring alignment with leadership direction. Identify and escalate risks, concerns, and issues to leadership promptly. Key Skills Strong organizational skills and attention to detail. Ability to communicate clearly, directly, and professionally. High standards for accuracy, follow-through, and documentation. Comfort with technology and willingness to learn new systems and processes. Ability to work independently, prioritize tasks, and manage time effectively. Professionalism and reliability in a fast-paced, team-oriented environment. Experience in operations, administration, or project coordination is valued—IT experience is a plus but not required. Believe in the value of what we do and strive to add to it every day. Team & Reporting Structure You'll work closely with executive leadership and support a team of IT administrators with varying levels of experience. This role requires a steady, detail-oriented approach and a commitment to supporting team success through operational excellence. Benefits 3 weeks of PTO, right out of the gate Medical, dental, and vision insurance Retirement plan Life insurance and short-term disability A team that values professionalism and collaboration Opportunities for growth—technically, professionally, and personally Unlimited coffee and plenty of snacks. If you're ready to set the standard for operational support and help drive our team's success, we want to hear from you. Ready to apply? Submit your resume and a brief note through Indeed explaining why you're the right fit. Foxgate provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability and we welcome applications from any/all suitably qualified candidates.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

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