JOB SUMMARY

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. Real time audits of stop data being input by delivery teams and reporting exceptions Monitoring progress of delivery teams and communicating potential issues with time windows Receiving inbound calls from delivery teams reporting issues Communicating all potential delivery issues to the appropriate internal and external customers Printing, organizing, and processing paperwork associated with the delivery process Using additional resources to resolve issues that may prevent delivery

Primary Customer Experience Responsibilities:

Resolving issues with delivery teams, external customers, and internal customers Communicating, in real time, the essential details regarding an issue via phone, text, and email Creating a positive, professional, and friendly environment Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs

SKILLS/COMPETENCIES

Excellent oral and written communication and problem-solving skills Technological aptitude using the internet and online tools Ability to multitask Excellent organizational skills with emphasis on detail

Company Benefits:

Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more!

Pay Range:

$22.00•$24.00 per hour

Schedule:

Monday•Friday, 1:00pm•9:30pm The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. #INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 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