E-Commerce Shipping and Customer Service Associate

E-Commerce Shipping and Customer Service Associate South El Monte, CA 91733 $20

• $23 an hour
• Full-time $20
• $23 an hour
• Full-time Job description iMomoko is a Japanese Personal Care, Beauty, Skincare, and Snacks importer.

We strive to bring Japanese products to the US with excellent service!

The E-Commerce Shipping&Customer Service Associate is the backbone to our ecommerce operation. Your job will be to proactively solve shipping related customer service issues, facilitate our B2C shipping/pick-up services, prepare 3PL shipments & scheduling, and respond to shipping related RMA cases across the various platforms we sell on. Primary Core Responsibilities and Duties B2

C Shipping:

Printing/Prepping daily eCommerce orders packing slips for pickers Preparing Shipping Quality Assurance Audit Manifests (double check lists for packers) Configuring order packaging + double checking invalid addresses + configuring third party shipping insurance. Printing USPS End of Day Forms to bulk tender parcels. Inspecting Momoko Site Orders for CC fraud/verifying ID Medium Risk/Cancelling high risk orders.

Customer Service:

Answering phone calls, Livechat, Chargebacks, Buyer-seller messages, Escalations Issuing notices of order shortages, cancellation refunds, substitution authorizations, and verification requests. Clerical Customer Service Duties

• Recording Refund/Date/Reason Facilitating RMAs (replacements/refunds/substitutions/photo graphing evidence of damage/documenting RMAs/following up with RMAs) Filing Shipping indemnities(insurance) with evidence of damages or errors + proof of value to various carriers or insurance company.

Shipping 3

PL Networks:

3PL Picklists Processing Creating Picklists Record/Reporting Picking surplus/shortages Documenting Line Item

• lot numbers
• qty/case
• Case qty
• Qty•expiration/production dates.

Printing Product barcode labels & english product information labels for 3PL inventory. Inspecting and enforcing packers to package 3PL shipments in compliance of internal policies. 40x48 intact wooden pallets used, finished pallets wrapped properly, exterior barcodes covered, boxes properly labeled, pallet tonnage/height within limits Glass/Frigile Goods bubble wrapped Liquid Bottled Products Poly Bagged Compact product cases used (transitory collision risk management). Facilitating the schedule for 3PL shipments Printing shipping labels for small parcel shipments Scheduling 3PL LTL shipments (Freight Class, NMFC codes, Insurance, Height, weight, Pallet/carton qty, Appointment/Liftgate delivery, pick up dates). Printing Scheduled Shipment Documents Bills of Lading Packing Slips Pallet Labels PRO(some carriers not all) Contacting LTL terminal dispatchers for pick-ups, delays, appointment deliveries, or additional services required.

Semi-Core Responsibilities:

Merchandising:

Adjust listings to regional shipping zones and ensure proper configuration of merchandise. Copy pasting product listings content to create new product listing on channel management or within sales channels. Reporting & Correcting advertising errors product listings (incorrectly named product, wrong net contents, lack of key product information). Properly Grouping Products

• ensuring cross sold products are properly labeled for listings.

Position Requirements:

Customer Orientated Organized Critical Thinking Skills Microsoft Excel and Google Sheets

• Value Paste, Delete Rows, (Required) Professional Written & Verbal Communication Skills Adaptable to work under short deadlines English(Required) and Chinese(Preferred)

Job Type:

Full-time Pay:

$20.00

• $23.

00 per hour

Benefits:

Employee Discount Schedule:

8 hour shift (9am-5:30pm) 12PM & 3PM 10 Min Break Monday to

Friday Education:

Bachelor's Degree (Preferred)

Experience:

customer service: 1-2 year (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$20.00

• $23.

00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person