We are looking for a dependable and positive team player to join our candy shipping team! Our Shipping Department is looking for someone with order fulfillment, shipping experience, and excellent customer service. Attention to detail and following careful packaging instructions is a must. This is an entry level seasonal role with pay starting at $15.00 per hour. Starting rate determined by the candidate's skills and relevant experience. Seasonal part-time hours (9am - 5pm) working in North Easton, MA. Some weekend shifts are required around holidays. Seasonal end date January 15, 2027. Additional opportunities may be available after 1/15/27 based on the seasonal need. Must be available to work a minimum of 3 days/week. Must be able to work 5 days/week from Mid-November- December 2026. No driving required for this position. The Order Fulfillment and Shipping Position is responsible for performing duties to assist the Candy Makers with safely shipping out customer orders. This is not a remote position since the essential functions must be performed at the Company's facilities. As with all positions at Hilliards Chocolates LLC consistent punctual arrival at work, commitment to shift, a "can-do" attitude, and adherence to the Company's policies is expected and is an essential aspect of employment with the Company

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer
• Maintain solid product knowledge to assist customers in making product selections
• Pay attention to small detail on all orders and projects
• Package products
• Handle ingredients/finished products with care
• Inspect products; remove any damaged/broken product
• Write down accurate weights, measurements and lot numbers for food traceability
• Interact professionally and in coordination with delivery drivers
• Handle ingredients and finished products with care
• Accurately count product/supplies, etc. for inventory purposes
• Report suspicious customer activity to Management
• Ensure employee awareness of safety and emergency procedures
• Report any hazards, injuries, or violations immediately to Management
• Attend and participate in employee meetings, trainings, and development as required
• Shipping online orders properly and in a timely manner (24-48 hours) to ensure safe arrival.
• Evaluating local and out of state weather to make the best decision for when to ship products.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer
• Maintain solid product knowledge to assist customers in making product selections
• Pay attention to small detail on all orders and projects
• Accurately package products
• Inspect products; remove any damaged/broken product
• Assist the Packaging Department once shipping projects are fulfilled for the day
• Monitor loss prevention
• Foster and exhibit a positive team atmosphere
• Perform other related duties as assigned by Management, including working in our Retail store during holiday/busy times Additional job functions include, but are not limited to:
• Ensure the cleanliness and organization of the department
• Manage store administrative duties, inventories, etc.

Individual must have excellent communication and telephone skills. Individual must be able to read, write, understand and fluently and clearly speak English as required for effective teamwork and coordination to fulfill the essential functions of the job. Individual must demonstrate the ability to read and interpret documents such as safety rules, policies, and procedure manuals. Bi-lingual skills may be helpful. Individual must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have proficient computer and numerical skills and must have the ability to read, count and write accurately. Must have the ability to make correct monetary change. Must be familiar with all aspects of Hilliards' computer/cash register program(s)/system(s). Individual must have the ability to assess situations and resolve routine matters without supervision. Must have excellent understanding of health and safety and hygiene rules. Must have good attention to detail. Must have good analytical skills to identify the nature of problems, determine what is needed to rectify problems and implement new procedures to resolve the problem. A High School degree or equivalent is preferred. Prior work experience in a Shipping capacity is preferred. Individual must be a positive team player and be courteous. Individual must be able to take instruction and constructive criticism well, work independently and demonstrate sound judgment. Individual must display a professional manner and possess good communication skills when interacting with management, co-workers and customers. Individual must have a self-awareness of their appearance/personal hygiene. The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Excellent fine motor skills and dexterity of wrists, hands and fingers are necessary for operating calculators and other office equipment such as fax machines, copiers, and phone systems and for writing notes/messages, completing paperwork and departmental reports. Must be able to reach up and outward with arms and be able to bend at knees. Must be able to balance/climb step ladder for setting up displays. Must be able to stand and/or sit for extended periods of time. Must be able to lift no more than 30 pounds. Must be able to work in an environment that processes peanuts, tree nuts and other allergens. Individual must be able to move freely and easily throughout all areas of Hilliards' facilities. Individual must have the ability to work attentively and with concentration.

OTHER REQUIREMENTS

• Individual must be able to maintain a flexible work schedule including some evening, weekend and holiday shifts to accommodate the needs of the Company.
• Must have reliable means of getting to the workplace
• Must be eligible to work in the United States
• Must be willing, able and available to work on-site to fulfill the essential functions of this position
• Must be willing, able and available to work overtime as needed, including weekends and holidays
• Must be willing to cross-train to learn the essential functions of other positions, depending on the needs of the Company

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Hilliards Chocolates LLC operates smoke-free facilities. The noise level in the work environment is usually moderate, occasionally loud. An employee needs to cope in a positive manner with a work environment that may suddenly become fast-paced at times. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions relevant to the reasonable needs of the company and to perform any other related duties requested by his or her supervisor and/or manager. Should a vacancy occur in this position, the Hilliards Chocolates LLC's Management may recommend other specific qualifications for this Job Description.

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount

Work Location:

In person