Company Overview Tulster is a family-owned concealed-carry holster manufacturer located in Jenks, Oklahoma. Since our inception in 2012, we have experienced significant growth, expanding from a small garage operation to a thriving team of over 15 dedicated individuals. We pride ourselves on our commitment to excellence and fostering a supportive work culture based on appreciation and open communication. Summary We are seeking a Customer Service/Shipping/Warehouse Associate with strong firearm and firearm accessory knowledge to join our team. This is a safety-sensitive position requiring applicants to pass a pre-employment drug screening and criminal background check. This role involves customer service, shipping, and warehouse tasks , making it ideal for someone who enjoys problem-solving, organization, and interacting with customers on the phone . While previous shipping experience is not required , we value reliability, attention to detail, and a willingness to learn. On-the-job training will be provided to ensure your success. Firearm & Accessories /FFL Knowledge

• What We're Looking For:

  Since this role involves handling and discussing firearm-related products, applicants should have a solid understanding of: ✅ Different Types of Firearms
• Knowledge of handguns, including their functions and differences. ✅ Firearm Accessories
• Familiarity with optics, magazines, grips, holsters, slings, and attachments. Experience in firearm retail, gun ranges, sporting goods stores, or personal firearm use is a plus. Responsibilities Customer Service
• Assist customers with product questions, order inquiries, and basic troubleshooting.

Provide accurate information about products, services, and order status. Respond to customer inquiries via phone, email, and chat in a timely manner. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes. Analyze customer feedback to identify areas for improvement. Order Processing

• Accurately pick, pack, and ship firearm-related products. Inventory Management
• Restock, organize, and track warehouse inventory. Shipping & Receiving
• Ensure correct packaging, labeling, and compliance with regulations. Warehouse Organization
• Maintain a clean and efficient workspace. Safety & Compliance
• Follow all firearm handling guidelines and company policies.

Requirements Proven experience in customer service or client-facing roles. Strong communication skills, both verbal and written. Ability to handle multiple tasks efficiently in a fast-paced environment. Familiarity with computer systems and customer service software is preferred. Or multilingual abilities are a plus. If you're passionate about firearms , have strong customer service skills , and enjoy working in a fast-pasted, detail-oriented environment, we'd love to hear from you! Apply today and become part of our team.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s):

REQUIRED

1. What firearms and accessories knowledge do you have? 2. Walk me through the basic process of transferring a firearm through an FFL. You just explained the basic FFL transfer process. Now explain, in your own words, what you would do if a customer wanted to purchase a firearm online and have it shipped to their local FFL. What information would you verify before allowing the order to ship?

Work Location:

In person