Bilingual Korean eCommerce Coordinator Hanjin Intermodal America, Inc. - 5.0 Portland, OR Job Details Full-time $22 - $27 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Referral program Qualifications Computer operation Teamwork Interpersonal skills Spreadsheets English E-commerce Korean Attention to detail Productivity software Documentation Handling Full Job Description Hanjin Intermodal America, Inc. is a leading global supply chain company that provides essential products, services and technology to facilitate the global movement of materials. We provide our network of hubs with all the resources to ensure timely and efficient delivery of goods to their locations. Powered by a nationwide network of strategic hubs, Hanjin Intermodal America, Inc. provides seamless transportation solutions, unmatched service, and the visibility businesses need to move with confidence. Job Summary We are seeking a bilingual (Korean/English) eCommerce Coordinator to support our wonderful customers. Mainly assisting the world of our B2C e-commerce operations with a primary focus on customer service and account coordination for Korean-speaking customers. This role serves as a key point of contact for customer inquiries, order updates, delivery issues, returns, and general account support. This key role works closely with internal fulfillment, warehouse, and operations teams to ensure orders are processed accurately and customer concerns are resolved promptly. The position requires strong communication, attention to detail, and the ability to provide responsive service in both Korean and English .

Job Duties & Responsibilities:

Support daily B2C e-commerce operations and customer account activities Respond to customer inquiries regarding orders, shipments, delivery status, returns, and account-related requests Coordinate order and shipment updates with fulfillment, warehouse, and operations teams Monitor customer orders and assist with resolving order, delivery, or fulfillment issues Maintain accurate customer, order, and account information within internal systems Communicate with customers via email and phone in Korean and English as needed Support assigned customer accounts and maintain timely follow-up on open requests Configure photos and dimensions for products upon customer review Perform other duties, responsibilities, and special projects as assigned to support business operations Requirements Bilingual in English and Korean (required) Minimum 1 year experience in forwarding, air cargo, logistics, freight forwarding, or related field Basic computer skills including Excel and document handling Strong attention to detail and accuracy in documentation Reliable and able to support a fast-paced operational environment Team player with a collaborative mindsetProficient in Microsoft Office Suite Applications, Proficient in

Google Suite Applications Pay:

$22.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person