ServiceNow Manager

ServiceNow Manager Deloitte Baltimore, United States Save Posted 19 hours ago Permanent Competitive ServiceNow Manager Deloitte Baltimore, United States Save ServiceNow Manager ServiceNow Manager Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization. Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. and be part of a dynamic, forward-thinking organization! Recruiting for this role ends on 12/1/2026 Work you will do As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery. In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others The Team Every business needs a strategic cloud integration platform.

Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations. We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.

Qualifications:

Required:

8+ years of technology implementation 6+ years of ServiceNow implementation experience 4+ years team lead experience Proposal/RFP/Sales experience Experience with ServiceNow applications and modules Certified ServiceNow System Administrator Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Bachelor's Degree or equivalent experience

Preferred:

ServiceNow certification in one or more areas Experience with XML, and SQL