Description We are looking for a Mail & Print Services Assistant - Level 2 to support daily mailroom, shipping, receiving, and print-related operations for a fast-paced client site. This is a Contract position with an initial duration of 3 months, offering the opportunity to help maintain secure, efficient handling of incoming and outgoing materials while supporting high-volume activity periods. The ideal candidate brings strong operational judgment, leadership experience, and a commitment to accuracy, confidentiality, and responsive service in an onsite environment.

Responsibilities:

• Lead day-to-day mailroom and shipping activities by coordinating workflow, directing team coverage, and helping ensure smooth operations during busy periods and special events.
• Oversee the intake, documentation, storage, and release of packages, samples, and sensitive materials while maintaining clear tracking and secure handling procedures.
• Support large-volume product and package movement by organizing inventory flow, monitoring timelines, and ensuring timely distribution to the appropriate recipients.
• Maintain operational standards by reinforcing established mailroom procedures, updating team guidance when needed, and promoting consistent compliance with service expectations.
• Use shipping, postage, and package-tracking systems to process deliveries, monitor shipment status, and ensure accurate records across daily transactions.
• Address service or workflow issues promptly by identifying problems, coordinating corrective action, and keeping relevant stakeholders informed of resolution steps.
• Improve efficiency and accuracy by recommending practical process enhancements that strengthen throughput, organization, and security during peak demand.
• Track departmental shipping activity and related costs, prepare accurate operational records, and contribute ideas that help manage expenses responsibly.
• Uphold a client-service environment by handling confidential items with discretion and maintaining high standards of reliability and organization. Requirements
• High school diploma or equivalent required; at least five years of relevant experience in mailroom, shipping, receiving, or logistics operations is preferred.
• Prior experience leading staff, supervising shifts, or coordinating team workflows in a service-oriented operational setting.
• Working knowledge of package intake, shipment processing, chain-of-custody controls, and secure handling practices for confidential or valuable materials.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams, along with collaboration tools such as Slack, Zoom, and Box.
• Familiarity with common shipping and mail management platforms, such as FedEx, USPS, Ricoh, Pitney Bowes, or similar systems.
• Strong organizational skills with the ability to prioritize multiple tasks, adapt to changing demands, and execute work accurately under pressure.
• Demonstrated professionalism, sound judgment, and discretion when working with sensitive information and high-visibility client materials.

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