Assistant Fulfillment Manager Yummy Extensions Plano, TX Job Details Full-time From $60,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance Employee discount Qualifications Management Customer returns handling Team leadership E-commerce Team development Hiring Math Managing teams as a warehouse supervisor Business management Delegation Order fulfillment Time management Full Job Description About The Company Yummy Beauty Brands is a leading eCommerce retailer of luxury hair and beauty accessories. Trendsetting products such as our Yummy Hair Extensions and KOSA Professionals Styling Tools have allowed us to continue to disrupt the hair and beauty industry since 2013. With over 10+ years of experience in the raw hair industry, our quality and texture are superior and incomparable. Recognized by leading press sources such as Allure, Elle, and Essence magazines, Yummy Beauty Brands is considered a forerunner in the hair and beauty industry, receiving praise for its powerful branding, superior customer service, and finest quality hair and heat tools available in today's market.

POSITION SUMMARY

The Assistant Fulfillment Manager supports the Fulfillment Manager in leading day-to-day fulfillment operations and ensuring orders, inventory, and replenishment activities are completed accurately, efficiently, and on schedule. This role is hands-on and requires a leader who can balance people management, operational execution, inventory accuracy, productivity, and customer service. The Assistant Fulfillment Manager will lead daily shift execution and labor planning; coach and develop fulfillment associates; reinforce expectations for attendance, productivity, quality, and performance; and assist with performance conversations and documentation when needed. The role also serves as a key communication partner across Operations, Finance, Retail, and other departments when fulfillment activities affect stores, inventory, or customers. This position is expected to work on-site and actively support fulfillment operations. The successful candidate must be comfortable working on their feet for extended periods, lifting up-to 49 pounds, working flexible hours when business needs require it, and providing coverage in the absence of the Fulfillment Manager.

KEY RESPONSIBILITIES

• Lead and delegate daily fulfillment operations to ensure orders, replenishment, inventory, and other operational priorities are completed accurately and on schedule.
• Be physically present at the fulfillment center Monday through Friday and on designated company blackout dates; maintain a hands-on leadership presence on the floor and in the fulfillment office.
• Plan labor and shift coverage based on business volume, operational priorities, and staffing needs.
• Coach, train, and develop fulfillment associates on safety, security, company policies and procedures, scheduling, performance expectations, and other job-related requirements.
• Promote accountability and consistent performance related to attendance, productivity, quality, order accuracy, and adherence to standard operating procedures.
• Assist with employee performance conversations, coaching, corrective action documentation, and employee relations matters in partnership with the Fulfillment Manager and HR, as appropriate.
• Oversee the receiving, shipping, replenishment, and movement of company products and supplies, including replenishment for retail locations.
• Monitor order accuracy, order turnaround time, shipping service-level agreement (SLA) compliance, inventory accuracy, and labor productivity.
• Conduct root-cause analysis of inventory discrepancies and partner with Operations and Finance to investigate shrinkage and inventory variances.
• Implement corrective actions and process improvements to prevent recurring operational and inventory issues.
• Conduct and document scheduled and ad hoc product and supply inventory counts; document inventory shrinkage and loss and communicate issues to management in a timely manner.
• Process and document customer returns for tracking and operational reporting purposes.
• Prepare and share daily fulfillment status reports with the Fulfillment Manager, including key operational issues, priorities, and performance results.
• Maintain fulfillment standards for product quality, equipment, safety, and operator performance; identify opportunities to improve equipment, technology, and processes.
• Partner with leadership to identify and recommend continuous improvement initiatives that improve efficiency and the end-to-end customer experience.
• Serve as a liaison with other departments regarding fulfillment operations, inventory, retail replenishment, and customer-impacting issues.
• Maintain a safe fulfillment center environment and support the safe transportation of inventory to and from the fulfillment center.
• Provide leadership coverage and oversee fulfillment operations in the absence of the Fulfillment Manager.
• Perform other related duties as assigned.

PERFORMANCE EXPECTATIONS

• Consistent and reliable attendance is an essential function of this position.
• Ability to meet productivity, quality, order accuracy, inventory accuracy, and shipping SLA expectations.
• Ability to communicate operational issues promptly and recommend practical solutions.
• Ability to maintain confidentiality, professionalism, accountability, and sound judgment when handling employee and operational matters.
• Ability to work effectively in a fast-paced environment and remain focused during periods of high order volume.

WORK SCHEDULE & PHYSICAL REQUIREMENTS

• This is a full-time, on-site position.
• Regular schedule is Monday through Friday; however, the role requires flexibility to work nights, weekends, holidays, company blackout dates, and extended hours based on business needs.
• Extended hours may be required during peak sales periods, promotions, holiday seasons, and company initiatives.
• Must be able to stand and remain active for extended periods, including shifts of up to 10 hours.
• Must be able to lift and move up to 49 pounds.
• Must be able to fulfil the physical and operational requirements of a fulfillment environment, with reasonable accommodation available as applicable.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent combination of education and relevant fulfillment, warehouse, logistics, retail operations, or related experience.
• 1-3 years of experience leading, supervising, or coordinating teams in a fulfillment, warehouse, retail operations, or logistics environment.
• 2+ years of experience with e-commerce back-office systems.
• Intermediate math skills and the ability to accurately work with inventory and operational data.
• Strong organizational and time-management skills with a high level of attention to detail.
• Excellent verbal and written communication skills.
• Strong decision-making, problem-solving, and multitasking skills.
• Demonstrated accountability and ability to hold others accountable to established standards.
• Ability to work efficiently and make sound decisions under pressure.
• Reliable and consistent attendance.

PREFERRED QUALIFICATIONS

• Up to 3 years of experience managing or supervising a team of 5 or more employees.
• Experience leading process-improvement initiatives, including Lean Six Sigma and/or Kaizen methodologies.
• Bachelor's degree in Operations, Supply Chain, Logistics, or a related field.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described above are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee may be required to talk, hear, use hands and fingers, handle or feel objects and controls, stand, walk, sit, reach, and lift or move materials up to 49 pounds. The work environment is generally low to moderately noisy. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Parental leave Vision insurance Application Question(s): Have you been directly responsible for coaching employees to meet or exceed performance expectations? Are you able to work onsite, Monday - Friday? We have a company blackout period that begins in October - January. Can you align with a blackout period during this timeframe? The starting salary for this role is $60,000.00/annually. Does this align with your compensation expectations?

Experience:

E-commerce:

2 years (Required) Order fulfillment: 2 years (Required)

Management:

1 year (Preferred)

Work Location:

In person