At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day Assess, coach, train, mentor and develop direct reports to perform at an optimal level Strategically plan, direct and oversee daily workflow and deliverables across all functions Own all facets of P&L management and accountability, including analysis and reporting Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards Address and resolve escalated customer service issues in a timely and thorough manner

OUR REQUIREMENTS

5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers Adept at hiring, training, coaching and executing all facets of employee performance Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills Relentless passion for providing world-class service within the organization and to our customers Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position Ability to visit clients in assigned geographic territory Must pass background, MVR and drug screen

PHYSICAL REQUIREMENTS

Ability to lift at least 50 lbs

Job Type:

Full-time Pay:

$85,000.00 - $95,000.00 per year

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Do you have Home Delivery Logistics experience?

Experience:

Senior leadership: 3 years (Required) 3

PL:

1 year (Required) Ability to

Relocate:

Schertz, TX 78154: Relocate before starting work (Required)

Work Location:

In person