Lead People. Build Systems. Deliver Exceptional Events. About

SOHO SOHO

Tents + Events is a growing tent and event rental company committed to exceptional client experiences. We believe our success is built on strong leadership, accountability, teamwork, and a willingness to do whatever it takes to execute remarkable events. Position Overview The Operations Manager owns every aspect of operations for the Birmingham branch. This leader is responsible for warehouse operations, field execution, logistics, staffing, safety, equipment readiness, and developing high-performing leaders. This is a highly visible, hands-on leadership role. Qualifications 5+ years leading operations or logistics teams. Proven leadership experience. Excellent communication and conflict resolution skills. Strong organizational and planning abilities. Ability to work flexible hours, including evenings and weekends as needed. Valid driver's license and ability to lift event equipment. Leadership Responsibilities Set the SOHO standard with attendance, attitude, and productivity Lead all warehouse employees, drivers, installers, and supervisors. Recruit, hire, onboard, coach, and develop team members. Conduct daily morning pre-shift huddles. Hold employees accountable through coaching and performance reviews. Create training plans and leadership development for supervisors. Foster a professional, team-first culture. Operational Responsibilities Scheduling, staffing, and labor planning. Coordinate daily with Sales on REOs, layouts, delivery windows, etc. Attend weekly production meetings. Visit job sites for quality control and customer satisfaction. Handle after-hours operational issues and client concerns. Jump into deliveries, pickups, warehouse work, or installations when needed. Maintain fleet, equipment, inventory, and warehouse organization. Improve SOPs and operational efficiency. Utilize Point of Rental Software and Connecteam Platform This role leads by example, communicates professionally, develops people, embraces accountability, and is willing to roll up your sleeves. You are calm under pressure, decisive, organized, and passionate about building teams that consistently deliver outstanding events. Success is measured through employee retention, safety, on-time event execution, customer satisfaction, labor efficiency, equipment accountability, and development of future leaders. Earning respect by working alongside the team, developing people into leaders, embracing accountability, and relentlessly pursuing operational excellence. This person takes ownership, solves problems before they become crises, and builds systems that allow SOHO Birmingham to continue growing. Key Performance Indicators On-time event execution Customer satisfaction Labor efficiency Equipment accountability Safety performance Supervisor development Employee retention

Job Type:

Full-time Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person