READ BEFORE APPLYING

This is a

PHYSICAL

job. You MUST pass a drug test, DOT physical, and be physically fit to lift 150+ lbs daily. If you can't commit to early mornings, physical labor, and staying clean — do NOT apply. About Us We are an Independent Service Provider (ISP) operating in Tempe, Arizona. We move fast, hold high standards, and expect our team leaders to lead by example. If you're dependable, tough, and ready to grind — we've got a spot for you. Position Overview We're hiring a Business Contact (BC) Manager to handle daily FedEx operations from our Tempe terminal. This role is part manager, part driver, and 100% hands-on. You'll lead by doing — handling dispatch, managing drivers, solving issues, AND jumping behind the wheel when needed. This is NOT a desk job. You'll work like a FedEx driver daily and must meet DOT physical fitness requirements. We work almost 365 days a year in any and ALL weather conditions. Key Responsibilities Act as the main contact between our company and FedEx Dispatch trucks from the Tempe terminal to assigned routes and track deliveries Enforce safety rules, monitor performance, and handle issues fast Drive delivery routes and assist drivers when short-staffed Record time sheets and assist with hiring, onboarding, and training Optimize routes using DRO (FedEx's route system) Keep trucks up to date on maintenance and DOT requirements Handle daily check-ins, truck walk-arounds, and compliance checks Verify package accuracy and proper delivery documentation, and ensure packages arrive in good condition Provide and enforce exceptional, professional customer service standards across the team Investigate, resolve, and escalate customer service and delivery issues as appropriate Lead daily driver meetings to communicate operational updates and daily goals Ensure drivers report vehicle malfunctions, accidents, or traffic violations immediately Maintain confidentiality of employee relations matters and administer company policy consistently Requirements - DO

NOT APPLY IF YOU CAN'T MEET THESE

Must be 21+ with a valid driver's license Must pass drug test and DOT physical (paid by FedEx) Must be physically fit to lift 150+ lbs and handle heavy delivery routes Must be able to drive a large step van (P1200+) Must be an early riser (6:00 AM start) Must be able to work in all weather conditions FedEx, UPS, Amazon, or similar experience is a BIG plus Mechanical knowledge (for basic truck issues) is preferred Leadership, organization, and communication skills are a MUST High school diploma or equivalent required Must be able to clear a pre-employment background check

Compensation Benefits & Schedule Pay:

$1,300-$1,500 per week, depending on experience

Schedule:

6:00 AM start; 5-6 days/week, may include weekends; near year-round operational coverage DOT physical paid by FedEx 5 PTO days to start Military and veteran applicants are strongly encouraged to apply.

Pay:

$1,300.00 - $1,500.00 per week

Work Location:

In person