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TLC - 3.2

Washington, DC Job Details Full-time From $62,000 a year 17 hours ago Qualifications Program management Shift management Attention to detail Management reporting Data collection Full Job Description LUCID On-Site Operations Manager Position Overview The LUCID On-Site Operations Manager is responsible for managing the day-to-day operation of the LUCID Driver Program at the local market level. This person serves as the primary on- the-ground point of contact for drivers, the external Uber/LUCID team, fleet operations, vendors, and internal management. The ideal candidate is proactive, organized, highly communicative, and operationally minded. They should be comfortable managing multiple priorities at once, holding drivers accountable to performance expectations, monitoring fleet and program performance, and resolving issues before they become larger problems. This is a hands-on position. The successful candidate should not wait for problems to be brought to their attention—they should actively monitor the operation and take ownership of issues from start to finish. Core Responsibilities Driver Operations & Support

• Manage the daily on-site experience for LUCID drivers.
• Conduct thorough, hands-on, in-person orientations for new drivers using the established LUCID orientation program.
• Ensure drivers understand program expectations, vehicle operation, Uber requirements, and their responsibilities before beginning service.
• Ensure all required contracts and documentation are completed before a driver leaves the office.
• Monitor driver attendance, shift participation, and overall compliance with program expectations.
• Serve as a resource for drivers while maintaining appropriate accountability and professionalism.

Driver Performance Monitor driver performance throughout the day and address issues proactively.

Key performance indicators include:

• Acceptance rate — 100% or as close to 100% as possible
• Cancellation rate — 0% or as close to 0% as possible Earnings per hour
• Trips per hour
• Overall productivity and engagement Coach drivers who are not meeting expectations and monitor whether performance improves.

Escalate continued performance issues to management and support removal from the program when necessary. Drivers are expected to remain productive while online. When demand is slow in their current area, drivers should be encouraged to reposition themselves to areas with stronger ride demand. LUCID / Uber Program Monitoring

• Maintain regular communication with the external Uber/LUCID team.
• Respond to requests, questions, and escalations in a timely and professional manner.
• Monitor Grafana throughout the day to ensure vehicles are actively collecting LUCID data.
• Investigate vehicles or drivers showing low data-collection performance and take appropriate corrective action.
• Escalate issues that cannot be resolved on-site.
• Maintain awareness of overall program performance and identify potential issues before they impact operations. Communication is a key responsibility of this position. Requests from the Uber/LUCID team should never sit unanswered or become lost in the day-to-day operation. Fleet & Vehicle Operations
• Maintain accurate awareness of the location and status of every LUCID vehicle in the market.
• Conduct regular physical lot checks.
• Ensure BOS accurately reflects vehicle locations, assignments, status, and relevant notes.
• Coordinate vehicle swaps and replacements when needed.
• Monitor vehicle readiness and availability for upcoming driver shifts.
• Follow up on vehicles undergoing mechanical repairs, diagnostics, recalls, or other service at LUCID dealerships.
• Stay on top of body shop repairs and other fleet vendors to minimize vehicle downtime.
• Identify and escalate delays that may affect fleet availability.
• Ensure vehicle issues, damage, repairs, and other relevant information are properly documented.
• Update the VGM Maintenance Reporting Sheet daily with current vehicle maintenance, repair, and service information. Ensure maintenance information is accurate, current, and consistent across the VGM Maintenance Reporting Sheet and BOS. Daily Operational Ownership The On-Site Operations Manager is expected to maintain a clear picture of the operation at all times:
• Which vehicles are available?
• Which vehicles are assigned to drivers?
• Which vehicles are down or undergoing repair?
• Are drivers meeting performance expectations?
• Are vehicles actively collecting LUCID data?
• Are upcoming driver shifts and orientations prepared?
• Are there outstanding issues with Uber/LUCID, vendors, drivers, or vehicles?
• Is BOS accurate and up to date?
• Is the VGM Maintenance Reporting Sheet updated and accurate?

The expectation is to identify, address, document, and follow through on issues rather than simply report them. Communication & Escalation Strong communication is essential to this role.

The ideal candidate:

• Communicates clearly and professionally with drivers, vendors, Uber/LUCID, and internal teams.
• Responds promptly to operational requests.
• Escalates issues appropriately when additional support is required.
• Keeps management informed of significant issues and recurring problems.
• Documents important events, decisions, and follow-up items.
• Ensures open issues have clear ownership and do not fall through the cracks. Ideal Candidate We are looking for someone who is:
• Highly organized and detail-oriented
• Proactive rather than reactive
• Comfortable managing people and holding others accountable
• A strong communicator
• Comfortable working independently and making decisions
• Able to manage multiple priorities in a fast-paced environment Comfortable working with technology, operational systems, and performance dashboards
• Customer-service oriented while still being willing to enforce standards
• Hands-on and willing to be involved in the day-to-day operation
• Strong at problem solving and follow-through
• Comfortable working with drivers, vendors, dealerships, and external partners
• Able to recognize when something is going wrong and take action without waiting to be told What Success Looks Like A successful On-Site Operations Manager keeps the operation organized, productive, and accountable. At the end of a successful day:
• Drivers are performing to expectations.
• LUCID data collection is being monitored and issues are addressed quickly.
• Vehicles are accounted for and BOS is accurate.
• The VGM Maintenance Reporting Sheet is updated and reflects the current fleet status.
• Vehicles requiring service or repair are being actively tracked.
• New drivers are properly trained and ready to operate.
• Uber/LUCID communication is timely and professional.
• Outstanding issues have clear next steps.
• Nothing important has been allowed to fall through the cracks.

This position is ultimately responsible for owning the operation on the ground and making sure the LUCID program runs smoothly, efficiently, and to the standards expected by both VGM and our external partners.

Pay:

From $62,000.00 per year

Work Location:

In person