Contract Operations Coordinator (Shuttle Services) MTRWestern - 3.5 Seattle, WA Job Details Full-time $60,000 a year 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer communication Contract management Route planning Schedule management Customer relationship management Account management

Full Job Description Position Title:

Contract Operations Coordinator (Shuttle Services) About

MTRWESTERN MTRWESTERN

is a premier, full-service transportation solutions provider serving corporate groups, collegiate and professional sports teams and private charter clients. Grounded in our driving philosophy that "Transportation is our product, but hospitality is our business," we provide exceptional travel experiences across our six regional service hubs: Seattle, Spokane, Portland, Corvallis, Eugene and Boise. At MTR, we don't just move people; we drive innovation. We are proud to be an industry pioneer in sustainable travel, introducing the first-ever electric vehicle and launching the nation's first fully electric motorcoach fleet into charter service. We continuously evolve our look at logistics, adopting cutting-edge fleet systems and green vehicle initiatives to build a cleaner, smarter transportation network. Why

MTRWESTERN?

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Strong Culture:

Join a group of like-minded professionals who genuinely love the energy of working hard together to drive results.

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Work-Life Balance:

We firmly believe that a strong company culture relies on employees having the time to recharge, offering structured schedules that respect your life outside of work.

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Strong Foundation of Support:

You won't be thrown into the deep end—we provide the mentoring, tools, and leadership alignment you need to confidently succeed every day. Position Overview

MTRWESTERN

is seeking an operations-driven Contract Operations Coordinator to manage the day-to-day execution of dedicated client shuttle programs. In this role, your primary responsibility will be overseeing our high-frequency shuttle contract account in the Pacific Northwest, ensuring route efficiency, strict schedule adherence, and exceptional rider experiences. As the operational anchor for this account, you will also bolt on and coordinate a couple of secondary contract shuttle schedules. You will serve as the critical point of contact bridging client stakeholders, our central dispatch team, and professional drivers to maintain fluid operations across the assigned shuttle accounts. Key Responsibilities Shuttle Contract (Primary Focus)

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Schedule & Route Monitoring:

Track and troubleshoot real-time fixed-route shuttle schedules, headways, and driver rotations to ensure seamless on-time performance.

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Client Relationship Management:

Act as the direct operational point of contact for client transportation administrators, addressing daily needs and driving performance check-ins.

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Performance Metric Tracking:

Collect and maintain accurate logs of ridership data, mileage, and key service metrics to ensure compliance with contract standards.

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Real-Time Issue Resolution:

Efficiently manage daily service disruptions, such as traffic delays, construction, or vehicle swaps, minimizing impact on the client and riders. Secondary Shuttle Contract Oversight

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Account Coordination:

Oversee the day-to-day schedule updates and operational requirements for a couple of additional assigned contract shuttle accounts.

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Fleet & Driver Coordination:

Collaborate with operations and maintenance to ensure proper vehicle allocation and driver coverage across all assigned routes.

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Billing Reporting:

Compile accurate operational summaries to assist internal teams with monthly client invoicing and account analysis. Driver & Field Operations Support

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Driver Communication:

Partner with Dispatch to brief drivers on specific route nuances, safety protocols, and client-specific customer service expectations.

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On-Site Operations Audits:

Perform periodic fieldwork along shuttle routes to verify schedule adherence, vehicle cleanliness, and driver compliance with corporate standards. Qualifications & Skills

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Experience:

3-5 years of experience in transportation coordination, fleet operations, fixed route dispatching, or client account logistics.

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Shuttle/Transit Familiarity:

Understanding of scheduled transit, loop routes, or high frequency corporate/medical shuttle operations is highly preferred.

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Customer Relations:

Strong communication skills with a proven ability to balance corporate client expectations with the realities of frontline field work.

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Logistical Problem-Solving:

Quick-thinking mindset capable of adjusting schedules and routing dynamically to account for Seattle traffic and fleet challenges.

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Tech Proficiency:

Comfortable utilizing GPS tracking platforms, dispatch software, and Microsoft Office (particularly Excel).

Pay:

$60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person