Description:

The Route Service Manager oversees operations within an assigned territory, providing direct supervision to route service representatives. This role is pivotal in delivering exceptional service, maintaining a strong safety culture, and ensuring customer satisfaction while driving operational excellence. satisfaction.

Requirements:

Lead with

Safety:

Promote a safety-first culture through training, briefings, and policy enforcement.

Team Leadership:

Manage Non-CDL Drivers, onboarding, performance management, and operational support.

Hands-On Support:

Step in as needed to maintain efficient route operations and ensure smooth service.

Enhance Service Quality:

Collaborate with internal teams to address customer concerns and improve service.

Coaching & Performance:

Conduct ride-alongs, provide coaching, and remove operational barriers to ensure success.

Optimize Operations:

Ensure compliance with industry standards and improve route sequencing for efficiency.

Fleet Management:

Oversee truck maintenance and manage delivery/pick-up logistics.

Customer Relationships:

Build and maintain positive relationships with customers, focusing on customer retention and customer growth through securing contract renewals and identifying upselling opportunities.

Accounts Receivable:

Follow up on overdue accounts and resolve any service-related issues.

Qualifications:

Experience in route operations management or a related field. Strong leadership skills with a customer-focused approach. Excellent communication and problem-solving abilities. Valid driver's license with a clean driving record.

What We Offer:

Competitive salary and benefits package. Opportunities for growth and professional development. A supportive and safety-focused work environment. If you're ready to lead a dynamic team and make an impact, apply today! PI72211a43b43b-5752