Job Summary We are seeking a reliable and detail-oriented Warehouse Clerk / Distribution Customer Service Representative to support daily warehouse and customer service operations. This position will serve as a key liaison between customers, the warehouse, transportation, and office teams to ensure orders are processed accurately and customer needs are handled promptly and professionally. The ideal candidate will have strong computer skills, excellent communication abilities, and experience with order processing, shipping documentation, inventory, and customer service. Essential Duties & Responsibilities Respond to customer inquiries and complaints regarding work orders, invoices, shipments, inventory counts, and account-related concerns. Process and accurately enter customer orders into the appropriate systems. Generate stock reports to verify product availability. Prepare paperwork and documentation required for customer work orders and shipments. Coordinate special and last-minute shipping requests with Traffic and Operations teams. Follow up with internal departments to ensure customer service standards and deadlines are met. Verify computer-generated invoices for accuracy and proper billing. Prepare shipping and tracking information for customers as needed. Maintain damage records and back-order logs. Communicate customer feedback and concerns to management. Serve as a liaison between warehouse operations and customers regarding account administration. Coordinate with the office and customers regarding invoicing and credit changes. Maintain accurate paperwork, files, and records associated with customer orders. Maintain current procedure manuals and account-specific processing instructions. Answer and route telephone calls professionally. Greet visitors and assist with general office and clerical duties as assigned. Perform additional duties as directed by the Customer Service Supervisor or Office Manager. Qualifications & Required Skills High school diploma or equivalent required. Strong computer skills, including Microsoft Office applications . Basic typing skills. Familiarity with 10-key data entry. Experience with shipping software and systems, including UPS and FedEx . Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Excellent attention to detail and organizational abilities. Ability to multitask and prioritize in a fast-paced warehouse environment. Ability to communicate effectively with customers, warehouse personnel, transportation teams, and management. Additional Requirements Ability to work in varying warehouse and facility conditions. Must be flexible and available to work irregular or extended hours as needed. Availability to work nights, weekends, and potentially holidays based on business needs. Ability to work independently while also functioning effectively as part of a team. Why Join Us? This is a great opportunity for someone who enjoys a combination of customer service, administrative support, shipping, and warehouse operations . The ideal candidate will play an important role in keeping customer orders accurate, organized, and moving efficiently.

Pay:

$19.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person