Warehouse IT Specialist

We are looking for an experienced Warehouse IT Specialist to join our team in Haslet, Texas. This Contract to permanent position offers an exciting opportunity to contribute to the seamless functionality of our IT systems and support operations across multiple facilities. The ideal candidate will thrive in a dynamic environment, excel in resolving technical issues, and ensure a high level of professionalism in every interaction.

Responsibilities:

• Diagnose and resolve technical issues related to IT equipment, including hardware, software, and peripherals.
• Proficiency in maintaining and troubleshooting Zebra devices including: thermal printers, thin clients, PCs, scanners, and handheld terminals.
• Administer user access through Windows Active Directory, Office 365, Intune, and other relevant platforms.
• Install, configure, and maintain system hardware and software, adhering to design specifications.
• Monitor system performance and conduct preventative maintenance to ensure optimal functionality.
• Collaborate with network engineers and external vendors to provide technical support for warehouse operations (Smart Hands Support).
• Manage technical relationships with external suppliers to ensure smooth operations.
• Track, manage, and resolve IT issues promptly using a ticketing system.
• Troubleshoot and resolve network, server, and application concerns to minimize downtime.
• Develop and refine standard procedures to enhance team efficiency and workflows.
• Provide on-site and remote support to customers across multiple locations, including lifting and moving equipment up to 50 pounds.