Center Administrator

Center Administrator 810 6th West Avenue, Hendersonville, NC 28739 $14.26 an hour - Part-time $14.26 an hour - Part-time

ABOUT US

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people - regardless of age, income, or background - to nurture the potential of children and teens, improve the region's health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state's largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are "For All". Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.

ABOUT THE ROLE

As the Center Administrator, you will play a vital role in supporting executive leadership and ensuring an exceptional experience for YMCA members, guests, and potential members. This highly visible position serves as a key representative of the YMCA's mission, culture, and character values by creating a welcoming, professional, and service-oriented environment throughout the center. The Center Administrator is responsible for delivering outstanding customer service, supporting day-to-day center operations, and assisting leadership in fostering a positive member experience. This role is accountable for understanding and properly executing YMCA policies and procedures while coordinating the financial, clerical, and reception functions of the center.

ESSENTIAL FUNCTIONS

Serves as point of contact for operational and systems items. Manages member communication as assigned within the center through posted notices, marketing flyers, and digital communication tools. Ensuring information is complete, accurate, and timely. Performs secretarial functions for Executive Leadership, such as recording meeting minutes for Campaign or Advisory Committee meetings, ordering office supplies, scheduling group meetings, and organizing meeting supplies. Works with Executive Staff on volunteer development and donor stewardship. Assists with volunteer recruitment and onboarding for volunteer positions for the center Serves as the lead on communications to the entire staff team regarding All Staff events, meetings, or communications. Manages the centralized purchasing system for office supplies. Maintains adequate supplies for general office needs for the facility, including copy paper. Works with department staff on ordering staff shirts or specific department supplies and works with leadership staff on ordering and managing giveaway items or prizes. Maintains supply cabinets and mailroom organization. Effectively uses the P card system and is a secondary reconciler for all staff, directly managing the expense reports of defined staff positions. Maintains Center event calendar and ensures recognition of key dates, hour changes, holidays, and staff recognition. Assist in the planning, coordination, and implementation of center events, all-staff meetings, advisory and leadership meetings, and development and community engagement activities in support of the YMCA's mission and member experience. Maintains phone and voicemail system, including serving as the phone administrator and assisting new staff in utilizing the system. Performs quality work within given deadlines and expectations with or without direct supervision. Interacts professionally with other employees, members, program participants, volunteers, and community members, always mindful of the YMCA's four core values of caring, honesty, respect, and responsibility. Serves effectively as a team contributor on all assignments. Works independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals. Serves as a staff team member, attending meetings and training as required. Constantly greets and develops relationships with members and program participants throughout the facility and community. Displays a professional, courteous, and tactful demeanor at all times. Always strive to display a positive and enthusiastic attitude. Always reports to work on time and works all scheduled shifts Must return all emails and voicemails within 48 scheduled business hours. Performs other duties as assigned.

ABOUT YOU

Qualifications 18 years or older High School Diploma or equivalent Currently possess or obtain the following certifications within 90 days of employment:

CPR BLS AED

Child Abuse Prevention Training Previous experience in customer service and administration is preferred Knowledge, Skills, and Abilities Must have demonstrated good customer service skills. Strong computer skills and proficiency in Microsoft Office, Word, PowerPoint, Excel, and Outlook Must be able to fully and competently enter data into the membership computer system. Assist as needed in emergency situations.

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to reach with hands or arms Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. Occasionally lift /or move up to 30 pounds. Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.

PART-TIME BENEFITS

Free individual membership to all YMCA of WNC locations Discounted membership for household members Discounted program fees (swim lessons, youth sports, summer camp, and more) Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for the YMCA retirement plan Professional development opportunities through local and Y-USA training The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.