Client Liaison

Client Liaison Peter P. Briggs Insurance Agency, Inc. Mattapoisett, MA Job Details Full-time $18 - $25 an hour 16 hours ago Qualifications Live chat Microsoft Excel Computer literacy Data entry Typing Account management Full Job Description Job Overview We are seeking a dynamic and enthusiastic Client Relations Specialist to join our team at Peter Briggs Insurance Agency! In this vital role, you will be the primary point of contact for our clients, delivering exceptional customer support and fostering strong, lasting relationships. Your energetic approach and excellent communication skills will help ensure client satisfaction, loyalty, and continued growth. If you thrive on building connections, solving problems, and providing top-tier service, we want to hear from you! Responsibilities Engage with clients via phone, email, and chat to address inquiries, resolve issues, and provide tailored solutions Conduct outbound calling campaigns to follow up with clients and promote additional services Maintain accurate client records through meticulous data entry in our customer relationship management (CRM) system Deliver professional customer support by demonstrating excellent phone etiquette, active listening, and clear communication skills Assist clients with account management tasks such as updating information, processing transactions, and handling cash or payments when necessary Collaborate with internal teams to ensure client needs are met promptly and efficiently Skills Exceptional customer service skills combined with professional phone etiquette Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy Experience in call center environments or outbound calling campaigns is a plus Excellent analysis skills for interpreting client data and feedback to improve service delivery Ability to handle cash transactions accurately and efficiently during client interactions Fast typing skills for quick data entry and documentation Join us in creating memorable experiences for our clients! This paid position offers a vibrant work environment where your communication talents and client-focused mindset will make a real difference. We value energetic professionals eager to grow their careers while delivering outstanding service every day.

Pay:

$18.00 - $25.00 per hour Expected hours: 37.5 per week

Work Location:

In person