Client Services Director

Job Purpose The primary purpose of the Client Service Director is to oversee HOW's client services by enrolling women living with chronic or serious health conditions in HOW programs (e.g. transportation, financial assistance, food access, technology), educating them on available community or government resources, and providing them with support and guidance to help address the challenges they are experiencing on their individual healthcare journeys through 1:1 consultations. A key aspect of the job involves managing a small team of HOW staff whose core responsibilities are related to the delivery of client services, as well as providing management support to the Peer Wellness Coaching team. Contributing member of the leadership team. Apply directly to HOW at this link: https://how.hrpartner.io/jobs Essential Functions Oversee & Manage Client Services Interact daily in person, by phone or by email with women living with chronic or serious health conditions including: Conduct initial intake for HOW services and develop service and/or outreach plan for each new client Implement the plans with the support of HOW program staff and/or volunteers Coordinate annual/bi-annual outreach call program to all enrolled clients with the support of staff and skilled volunteers Maintain a primary presence in Provincetown Center Review and recommend updates to existing client service policies and procedures Direct Client Advocacy & Support Advocate for the client as requested or needed to gain access to or additional information about needed services Assist clients to become self-empowered around social services, entitlements, and medical services Provide supported referrals to health/medical, social, and other services as needed Communicate with collateral contacts such as doctor's offices, DTA offices, housing, and other providers to support care coordination Provide crisis interventions and implement appropriate external referrals as needed Collaboration & People Management Manage small team of HOW staff responsible for delivery of direct client services Interface with Volunteer Coordinator and Program Manager to implement delivery of client services Convene quarterly meetings of the Board of Director's Client Services Committee Contribute to leadership team meetings with Executive Director and Chief of Staff Support HOW Health & Wellness Programs Meet monthly with HOW Program Manager to review and support overall health & wellness program planning Orient clients to social and peer-to-peer opportunities, clients rights & responsibilities, and available support programs available through HOW Collaborate with consultant and coordinator to support Peer Wellness Coaching services Build Knowledge and Relationships Acquire and maintain knowledge of appropriate local and state resources & entitlement services Establish collaborative relationships with appropriate health and social service providers to facilitate access to or advocacy for needed services for clients Attend monthly meetings of Outer Cape Community Solutions rural health network, as well as other convenings relevant health and social service providers Data Management & Reporting Track each individual contact or encounter with clients in web-based software Collaborate with HOW staff and contribute to monthly reporting re client service data Perform other duties and activities as assigned Knowledge and Skills Required The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the Client Services Director job.

Experience:

Experience in health or human services. Experience managing or supervising team members. Experience navigating differences when working with people from diverse backgrounds and life experience. A background in women's health and a basic understanding of the principles and practices of trauma-informed care would be helpful.

Abilities:

Sound ability to work with women from all walks of life, including the Jamaican, Latina, and LGBTQ community with an empathetic, comfortable, and non-judgmental manner Possess enthusiasm, self-motivation, and a self-reflective nature Ability to manage small team, providing guidance and supervision as needed Adaptable and comfortable with ambiguity Ease seeking guidance or asking questions Demonstrated ability to work collaboratively within an organizational structure Extensive communication skills Fundamental computer skills, including MS 365, web searches, and e-mail Willingness to learn new software to support data and project management Valid MA driver's license and ability to travel regionally on Outer & Lower Cape Cod Proficient writing skills and proficiency in benefit-related paperwork such as SNAP Strong time management and organization skills Strong sense of professionalism and boundaries including maintaining confidentiality

Schedule:

This full-time exempt position requires a minimum of 32 hours on-site each week with the opportunity to complete work tasks remotely one day/week.

Pay:

$65,000.00

• $75,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance

Work Location:

In person Client Services Director Provincetown, MA 02657 $65,000

• $75,000 a year
• Full-time $65,000
• $75,000 a year
• Full-time Job Purpose The primary purpose of the Client Service Director is to oversee HOW's client services by enrolling women living with chronic or serious health conditions in HOW programs (e.

g. transportation, financial assistance, food access, technology), educating them on available community or government resources, and providing them with support and guidance to help address the challenges they are experiencing on their individual healthcare journeys through 1:1 consultations. A key aspect of the job involves managing a small team of HOW staff whose core responsibilities are related to the delivery of client services, as well as providing management support to the Peer Wellness Coaching team. Contributing member of the leadership team. Apply directly to HOW at this link: https://how.hrpartner.io/jobs Essential Functions Oversee & Manage Client Services Interact daily in person, by phone or by email with women living with chronic or serious health conditions including: Conduct initial intake for HOW services and develop service and/or outreach plan for each new client Implement the plans with the support of HOW program staff and/or volunteers Coordinate annual/bi-annual outreach call program to all enrolled clients with the support of staff and skilled volunteers Maintain a primary presence in Provincetown Center Review and recommend updates to existing client service policies and procedures Direct Client Advocacy & Support Advocate for the client as requested or needed to gain access to or additional information about needed services Assist clients to become self-empowered around social services, entitlements, and medical services Provide supported referrals to health/medical, social, and other services as needed Communicate with collateral contacts such as doctor's offices, DTA offices, housing, and other providers to support care coordination Provide crisis interventions and implement appropriate external referrals as needed Collaboration & People Management Manage small team of HOW staff responsible for delivery of direct client services Interface with Volunteer Coordinator and Program Manager to implement delivery of client services Convene quarterly meetings of the Board of Director's Client Services Committee Contribute to leadership team meetings with Executive Director and Chief of Staff Support HOW Health & Wellness Programs Meet monthly with HOW Program Manager to review and support overall health & wellness program planning Orient clients to social and peer-to-peer opportunities, clients rights & responsibilities, and available support programs available through HOW Collaborate with consultant and coordinator to support Peer Wellness Coaching services Build Knowledge and Relationships Acquire and maintain knowledge of appropriate local and state resources & entitlement services Establish collaborative relationships with appropriate health and social service providers to facilitate access to or advocacy for needed services for clients Attend monthly meetings of Outer Cape Community Solutions rural health network, as well as other convenings relevant health and social service providers Data Management & Reporting Track each individual contact or encounter with clients in web-based software Collaborate with HOW staff and contribute to monthly reporting re client service data Perform other duties and activities as assigned Knowledge and Skills Required The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the Client Services Director job.

Experience:

Experience in health or human services. Experience managing or supervising team members. Experience navigating differences when working with people from diverse backgrounds and life experience. A background in women's health and a basic understanding of the principles and practices of trauma-informed care would be helpful.

Abilities:

Sound ability to work with women from all walks of life, including the Jamaican, Latina, and LGBTQ community with an empathetic, comfortable, and non-judgmental manner Possess enthusiasm, self-motivation, and a self-reflective nature Ability to manage small team, providing guidance and supervision as needed Adaptable and comfortable with ambiguity Ease seeking guidance or asking questions Demonstrated ability to work collaboratively within an organizational structure Extensive communication skills Fundamental computer skills, including MS 365, web searches, and e-mail Willingness to learn new software to support data and project management Valid MA driver's license and ability to travel regionally on Outer & Lower Cape Cod Proficient writing skills and proficiency in benefit-related paperwork such as SNAP Strong time management and organization skills Strong sense of professionalism and boundaries including maintaining confidentiality

Schedule:

This full-time exempt position requires a minimum of 32 hours on-site each week with the opportunity to complete work tasks remotely one day/week.

Pay:

$65,000.00

• $75,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance

Work Location:

In person