Collections Manager

Hannah Savage with Robert Half is looking for an experienced Collections Manager to join her client's team in Victor, New York. This role requires a highly organized leader with a strong background in credit and collections management to oversee and optimize collection efforts while maintaining compliance with company policies. The ideal candidate will bring a strategic mindset to improve processes and deliver actionable insights that support organizational goals.

Responsibilities:

• Lead and mentor the Collections team, setting clear performance objectives and fostering a collaborative work environment.
• Manage collection activities for all customer accounts, ensuring timely follow-up on overdue invoices.
• Collaborate with Sales and Customer Service teams to address billing disputes and minimize payment delays.
• Monitor customer credit limits, identify high-risk accounts, and escalate concerns as needed.
• Track and analyze key performance indicators (KPIs) such as aging reports and collection efficiency, providing recommendations to senior management.
• Ensure compliance with internal controls and company policies, supporting audits through accurate documentation and reporting.
• Identify and implement process improvements to enhance efficiency and automation within collection workflows.
• Prepare detailed reports on collections activities and assist with month-end close processes.

For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today!