Command Center Operator

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Summary:

Under the direct supervision of the Security Supervisor, the incumbent mans command center or podium as assigned to dispatch security personnel, receive incoming calls and maintain required log books. Promotes an outgoing, friendly customer oriented personality at all times. Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company. Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.

Essential Duties and Responsibilities:

Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Prepares detailed incident reports in a clear and precise manner. Operates and monitors the fire alarm and security CCTV systems. Maintains accurate security incident logs. Operates and monitors all holdup alarm systems. Implements notification process in emergency situations i.e., fire, bomb threat, weather emergencies, etc. Assists in the coordination of emergency situations. Other duties as assigned.

Supervisory Responsibilities:

None Qualifications:

To perform this job successfully, an individual must be able to perform each of the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance. Education and/or

Experience:

High School Diploma or equivalent is required and a minimum of one (1) year of appropriate experience preferred, or the equivalent combination of education and experience. Knowledge, Skills and Abilities (KSA's): Must be able to communicate with guests and other employees in a positive manner. Must be able to effectively direct vehicular traffic in parking lots/garage and entrances/exits.

Language Skills:

Ability to read and understand all company policies and procedures. Must be able to communicate effectively with guests in English. Must be able to complete standard company forms and reports. Must be able to read technical manuals.

Mathematical Skills:

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Reasoning Ability:

Must be able to apply sound judgement in standard and non-standard situations with limited variables involved.

Computer Skills:

Basic

WORK ENVIRONMENT

While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.

Will also regularly:

speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side. Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens. Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs. Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors. Will regularly be exposed to tobacco and other second hand smoke. May occasionally use de-escalation techniques to resolve customer conflict. Will be required to assist in customer evacuation in case of emergency. CLOSING The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!