Contact Representative (Seasonal) - Direct Hire, TERM

WE'RE HIRING

Attend our Hiring event below!!

Location:

Marriott at River Center (10 W Rivercenter Blvd. Covington, KY 41011)

Date:

June 16, 2026 - June 17, 2026

Time:

9 AM - 1 PM Apply before the event for faster processing. Positions under this announcement are being filled using a Direct Hire Authority (DHA).

REVIEW THE ADDITIONAL INFORMATION AND HOW TO APPLY SECTIONS BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service . One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS

SPECIALIZED

EXPERIENCE GS-5

Level:

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience working with records or documents (for example: banking and/or insurance) and applying established rules and procedures to manage customer accounts (for example: crediting and debiting, researching and/or adjusting accounts). Experience with face to face and/or telephone customer service (for example: collection agency, sales, etc.) that includes resolving problems and issues. Experience performing work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines to research reference material) to locate and review records and reconcile discrepancies. OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a bachelor's or higher degree. OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience. AND You must also meet the following requirement(s):

MINIMUM AGE REQUIREMENT

Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. For more information on qualifications please refer to OPM's Qualifications Standards .