Credit and Collections Manager

Credit and Collections Manager 7902 FM 1960 Bypass Rd W, Humble, TX 77338 Full-time Full-time About M&D For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world's leading OEMs and manufacturers. Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts. Our strong remanufacturing roots combined with our 48 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry - no one understands diesel engine failure analysis and parts better than

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. Position Summary The Credit & Collections Manager oversees the credit & collections department ensuring that there are consistent applications of the company policies. This role ensures timely collection of receivables, minimizes bad debt exposure, and maintains strong relationships with customers and internal stakeholders. The leader will develop strategies, policies, and procedures to optimize cash flow while preserving customer satisfaction. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Establish and enforce credit and collections policies and procedures. Manage the department that oversees credit and collections functions including daily transaction activities associated with evaluating customer accounts, releasing orders, gathering sales tax documentation, assessing customer credit worthiness and customer collections. Communicate with customers in both written and verbal forms in a positive and professional manner. Identifies and tracks delinquent accounts. Tracks customer payments and invoicing procedures. Ensure team members are contacting customers in order to drive collections. Works with customers to negotiate new payment terms or settlements as needed. Lead and oversee the Accounts Receivable function, ensuring timely and accurate invoicing, collections, cash application, and resolution of customer account issues. Monitor aging reports, delinquency trends, and collection activity to reduce past due balances, improve cash flow, and minimize bad debt exposure. Leadership Attract, hire, develop, and retain department employees. Conducts performance evaluations that are timely and constructive, providing meaningful feedback as it relates to performance improvement, promotional opportunities, and salary adjustments as appropriate. Lead, coach, and develop the team by establishing clear performance expectations, supporting productivity, and fostering a culture of continuous improvement and collaboration. Conduct regular staff meetings to ensure that goals and objectives are clearly communicated and understood. Develop a partnership approach between your team and other internal teams in order to drive efficiencies and collaboration Make recommendations to management on team and policy integration Reporting Generate and analyze reports on aging, collections and credit risk Generates reports for management and executive leadership as requested Other Performs other related duties as requested by supervisor. Minimum Qualifications (Knowledge, Skills, and Abilities) Bachelor's degree in finance, accounting, or business management preferred 8+ years of experience working within the credit department 5+ years of department leadership experience Ability to exercise integrity and discretion Ability to remain professional in confrontational situations Excellent written and verbal communication skills Excellent organizational and time management skills Proficient with Microsoft Office Suite Proficient in Excel to include pivot tables and lookups Proficient with Prelude, preferred Experience with Blackline, preferred Ability to work extended hours, as needed Demonstrates professionalism and contributes to a collaborative, positive work environment. Encourages teamwork, accountability, and a positive employee experience. Supports a culture of respect, collaboration, and professionalism across the organization. Successful completion of pre-employment background and drug screening Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Prolonged periods of sitting at a desk Prolonged periods of working on a computer Ability to lift, move, and carry to 15 lbs. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.