Customer Account Representative

Job Description Job #: 205870

Title:

Customer Account Representative

Location:

Green Bay

Salary Range:

$18/hour-$23/hour, based on experience

Description:

Job Title:

Customer Account Specialist Pay Rate:

 $18/hour-$23/hour, based on experience

Hours:

Full Time, 40 hours per week, 8am-5pm,

Monday-Friday Length:

Temporary to

Hire Location:

Green Bay, WI (on-site)

Requirements:

Customer Service experience Must have familiarity with manufacturing environments, preferably forging, machining, or metal fabrication Proficiency with ERP systems (such as NetSuite), basic knowledge of Microsoft Word and Excel Excellent communication and active listening skills Problem solving skills with a proactive approach Strong organizational, manage multiple tasks, orders, and prioritize

Responsibilities:

You will serve as the primary point of contact for assigned customer accounts, managing day-to-day communications and building strong, trust-based relationships. Process and track customer orders from entry through delivery, ensuring accuracy in specifications, pricing, and timelines Utilize customer EDI portals for order entry, shipping confirmation, and account updates Coordinate with teams to align manufacturing schedules with customer requirements Monitor order progress, communicate updates to customers Manage change orders, resolve issues, and respond to customer inquiries Interact with customers via phone, email, online chat, or in person to provide product and service support

Benefits:

Health, Dental, Vision Insurance, Flexible Spending Account, Company paid Life and Disability Insurance, 401k with a Company Match and Profit Sharing, vacation and much more! Ability to make a big impact on company profitability They have great longevity internally and have been growing If you are interested, apply online at www.flexstaff.com or send your resume to clerical@flexstaff.com. Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!! Make sure to send your family and friends our way - we love referrals! #

Office Requirements: