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Customer Global Quality Manager

Job

Purple Drive Technologies

Ironton, OH (In Person)

$172,500 Salary, Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/7/2026

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Job Description

Customer Global Quality Manager 3.8 3.8 out of 5 stars Ironton, OH 45638 $160,000
  • $185,000 a year
  • Full-time Purple Drive Technologies 4 reviews $160,000
  • $185,000 a year
  • Full-time
POSITION SUMMARY
Drive customer satisfaction and product field quality improvements. Interface with the customer and Vertiv leadership to understand current issues, report performance metrics, and present 8D's. Organization cross functional teams to drive issue resolution utilizing discipline problem solving techniques. Minimize customer operational risk when field issues, defects, recalls, or performance degradation events occur.
RESPONSIBILITIES
Provide monthly reports on offer performance and share with Regional Management and Global BU Quality Leaders. Present during Quality MBR when needed: Field failure pareto per product line (customer claims) Tech Support statistics Top customers / countries List of improvement actions (together with global BU and manufacturing plant) CoQ plant (mostly warranty) RTY with plant FFPY and Early Life Failures on the field

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