Customer Intake Specialist

Customer Intake Specialist $21/hour | Full-Time | High Springs, FL Area About Us At Worthmann Roofing, we take pride in delivering top-quality roofing, gutter, window, siding, and restoration services backed by industry-leading certifications, award-winning service, and decades of experience. Our team is committed to providing homeowners and businesses throughout the greater Gainesville and High Springs area with durable, weather-ready solutions and exceptional customer experience from start to finish. At Worthmann, you're more than just an employee - you're part of a team that values professionalism, growth, teamwork, and taking care of both our customers and each other. If you're looking to join a company with a strong reputation, supportive culture, and opportunities to grow, we'd love to hear from you. Position Overview Worthmann Roofing is looking for a Customer Intake Specialist to join our team in the High Springs, FL area. In this role, you will be the first point of contact for homeowners interested in our services. You'll handle inbound calls, respond to online inquiries, and help schedule inspections and estimates for our sales team. This is a fast-paced, customer-focused position that requires strong communication skills, professionalism, and the ability to create a positive experience for every customer interaction. Responsibilities Handle a high volume of inbound customer calls Respond to online inquiries and customer requests Schedule home inspections and estimates for roofing, windows, gutters, windows, siding, and restoration services Follow approved scripts and processes when speaking with customers Provide excellent customer service and maintain a professional attitude Pull reports and assist with administrative tasks as needed Support the sales team and complete additional duties as assigned Qualifications Previous customer service experience required Comfortable using office software, phone systems, and computer programs Strong communication and organizational skills Some sales experience preferred Ability to multitask in a fast-paced environment Proven ability to provide excellent customer service