Customer Service

Customer Service

KFC - 3.4

Westfield, MA Job Details 19 hours ago Qualifications Serving Upselling Sanitation Cleaning Guest services Escalation handling Communication skills Entry level Under 1 year Full Job Description Location 285 East Main St,, Westfield, MA Career Area Team Member Date Posted 04/05/2026 Job ID #

P1-1697139-4

Responsibilities:

Order Management:

Accurately take and prepare guest orders, ensuring efficiency and attention to detail.

Guest Interaction:

Provide top-notch guest experience through friendly interactions, maintaining cleanliness, and serving hot and fresh meals.

Team Collaboration:

Contribute to a positive and collaborative family environment by working eƯectively with team members.

Speed of Service:

Maintain fast and eƯicient service times while ensuring order accuracy.

Upselling & Product Knowledge:

Suggest menu items or promotions to enhance guest experience and drive sales.

Handling Guest Concerns:

Address customer complaints or concerns professionally and escalate issues as needed.

Qualifications:

Previous experience in customer service is advantageous but not required. Excellent communication and interpersonal skills. Ability to work efficiently in a team-oriented environment. Commitment to maintaining high standards of cleanliness and food safety. KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.