Customer Service Associate (CSA)

Key Responsibilities Patient Registration & Intake:

Accurately collect and verify patient demographics, insurance information, and medical history upon arrival.

Customer Service & Navigation:

Greet patients and visitors, answer questions, provide directions throughout the Sentara Obici facility, and assist with wayfinding.

Scheduling & Coordination:

Manage department schedules, book appointments, and assist with pre-authorization processes when necessary.

Administrative Support:

Answer and route incoming phone calls, maintain orderly waiting areas, and manage patient paperwork with high attention to detail.

Billing & Payments:

Assist with updating billing information, setting up payment plans, and answering general inquiries regarding account balances.

Qualifications & Requirements Healthcare Knowledge:

Prior experience with health insurance plans, medical terminology, and Electronic Medical Record (EMR) systems is preferred.

Skills:

Strong computer keyboarding skills, exceptional problem-solving abilities, and the capacity to remain calm and empathetic in a fast-paced hospital environment.

Education:

High School Diploma or equivalent required; some college coursework is a plus.

Equal Opportunity Employer:

ATC Healthcare Services is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law.

M/F/D/V EOE

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