Customer Service Coordinator

Customer Service Coordinator - Manufacturing We're a quality-driven manufacturer looking for a sharp, organized communicator to join our customer service team. You'll manage the full order cycle for assigned customer accounts while serving as a key connector between customers and our internal teams. This isn't a call center role — you'll build real relationships and work across sales, operations, and compliance in a fast-moving environment. What you'll be doing: Handle customer communication and accurate, timely entry of quotes, orders, and related information Process and track quotes and orders ensuring compliance with pricing strategy, target margins, and program naming criteria Follow up with customers on order acknowledgements, order status, and shipping information Maintain electronic customer files including lab projects, quotes, order acknowledgements, price lists, and standard notes Create new item numbers and product descriptions following established protocols Coordinate internally on customer sample requests, product information requests, and order follow-through Build and implement project management tools to support cross-functional collaboration on major programs Support the Account Executive with material samples, cross reference lists, quotations, and past due invoice collection Back up other Sales Team members during high-activity periods or when coverage is needed Assist the Export Compliance Officer with international trade compliance activities including audits and procedure development Participate in special projects such as ERP system evaluations and upgrades What you bring: 3-5 years of customer service experience, ideally in manufacturing or a related field Strong organizational skills and serious attention to detail Comfort with ERP systems and MS Office Clear, professional communication — written and verbal

Bonus:

French or Spanish language skills Must be eligible for any required US export authorizations (ITAR/EAR) A business degree is a plus, but not required — experience matters more.