Customer Service Rep 1

Job description Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! About this Position The Customer Service Representative 1 responds to agents' written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status.

This is an onsite position located in Brentwood, TN. The estimated salary range for this role is: $38k per year. The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.

Responsibilities & Qualifications Hours:

Monday-Friday 8am-4:30 pm

CST Qualifications, Skills, &Abilities:

Minimum 1 year Call Center experience required Minimum High School Diploma or GED required Previous insurance or financial services experience is a plus Bi-lingual (English/Spanish) is preferred Excellent PC skills Intermediate skills in Microsoft Word Excellent verbal and written communication skills Ability to communicate professionally with irate customers Detail oriented FLSA status: This position is exempt (not eligible for overtime pay):

No Our Benefits:

Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Keywords state-local-municipal salary-range corporate-responsibility corporate-social-responsibility-csr certificate-signing-request-csr training-certification education-training training-and-development salesforce call-center financial-services fair-labor-standards-act-flsa the-fair-labor-standards-act-of-1938 overtime-pay environment-health-and-safety-hsse vision-care vision-insurance holidays-seasonal-events time-and-attendance disability-insurance flexible-spending-accounts-fsa health-savings-account-hsa health-savings-accounts-hsa savings-account deposit-accounts professional-development tuition-assistance trade-shows-events workday