Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

• State Farm Agent Team Member Alex Shattuck State Farm DeWitt, MI Job Details Full-time $16
• $20 an hour 1 day ago Benefits Health insurance 401(k) Paid time off Opportunities for advancement Flexible schedule Life insurance Pet insurance Qualifications Customer inquiry handling Full Job Description Full Time in Dewitt
• MI Responsive recruiter Replies within 24 hours Benefits Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY

Our agency brings more than 12 years of State Farm experience and a strong reputation for developing future agents — with a proven track record of helping team members open their own agencies. We're proud to offer a culture that balances high performance with fun, connection, and personal growth. We offer quarterly bonus opportunities (think Lions games, cash, or something just for you), annual bonuses, team dinners, and quarterly bonding events like pool parties and fall festivities. Top performers can also earn paid trips both quarterly and annually, with some destinations chosen by the agency and others by the team member. We're actively involved in our community through the Owosso Curwood Parade, Dewitt and Mason homecoming parades, and by sponsoring local sports teams — especially Mason athletics. Team members also benefit from paid continuous development with multiple coaches and training platforms. I'm a proud Ferris State University alum and former football player, and my military background has shaped a team environment that values grit, teamwork, and growth. If you're hungry to learn, ready to compete, and excited to be part of something bigger, this could be the perfect fit for you.

ROLE DESCRIPTION

As a Customer Service Representative

• State Farm Agent Team Member with Al Shattuck
• State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Compensation $16.00

• $20.

00 per hour State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none Auto Insurance Motorcycle Insurance Homeowners Insurance Condo Insurance Renters Insurance Business Insurance Life Insurance Investments Rec Vehicles Insurance Boat Insurance Pet Insurance