Customer Service Representative

Our growing pet food business is looking for a skilled and confident individual to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to our consumers, the pet parents, and then offer a unique and customized solution to the pet parent's question. The successful candidate for this role will have a strong passion for pets, strong comfort in working with phone, emails, chat and our customer management system, and will be capable of learning about Fromm Family Foods product offerings; all of which are critical for offering quick and accurate support to our customers.

Essential Duties and Responsibilities:

Take phone calls and respond to written communications, email or chat, in a professional and personable manner. Collaborate with team to quickly and efficiently deliver complete answers. Provide accurate information about pet products, ingredients, and nutritional content. Assist customers in selecting the right food based on pet type, age, breed, and dietary needs. Handle complaints, questions, and inquiries in a professional and empathetic manner. Follow up with customers to ensure satisfaction. Educate customers on feeding guidelines, portion sizes, and product benefits. Maintain records of customer interactions, documenting complaints, inquiries, and feedback accurately in CRM software.

Skill Set Required:

Responsible and accountable Strong verbal and written communication skills Strong general computer skills, including: Microsoft Office proficient A high degree of organization Ability to multi-task and work in fast paced environment Attention to detail and strong work ethic Strong typing skills (about 40 words per minute) Practice effective conflict resolution skills

Qualities Required:

Must love dogs, cats, and people too! Positive, friendly and personable personality Dedication to service and willingness to helping customers Quick learner that is eager to learn new skills and information Team player who thrives on supporting team Collaborates effectively with team members and takes direction well

Experience Required:

Two years customer service experience Veterinary experience or other professional pet care experience in the health and treatment of animals. High School Diploma or equivalent

Preferred Experience:

Fromm product knowledge Background knowledge on dogs and cats (breeds, sizes, special traits, etc.)

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

Veterinary clinic: 2 years (Preferred) Computer skills: 1 year (Preferred) Ability to

Commute:

Mequon, WI 53092 (Preferred)

Work Location:

In person