Customer Service Representative- Experience Needed

Customer Service Representative- Experience Needed American Central Moving Affton, MO Job Details Full-time From $18 an hour 19 hours ago Qualifications Bilingual Phone communication Computer literacy Logistics Dispatching Attention to detail Maintenance task scheduling Productivity software Client interaction via phone calls

Full Job Description Company Overview:

We are a growing moving company committed to providing reliable, professional, and stress-free moving experiences for our customers. We're looking for a dependable and detail-oriented Customer Service Representative to join our team and act as the bridge between our drivers and our customers.

Job Description:

As a Customer Service Representative, you'll play a key role in keeping our operations running smoothly by coordinating communication between drivers on the road and our customers. You'll be responsible for keeping clients informed, managing paperwork, and ensuring timely and professional service from start to finish.

Key Responsibilities:

Serve as the main point of contact for drivers and customers throughout each move Communicate accurate ETAs and job updates to customers in a timely manner Maintain constant communication with drivers to manage scheduling, route updates, and service issues Accurately complete and process all job-related paperwork and digital forms Resolve customer questions, concerns, and complaints professionally and efficiently Coordinate last-minute changes or delays with both customers and internal teams Track and report move progress and status updates to management

Requirements:

Strong communication skills (phone, email, and text) Experience in dispatching and logistics customer service required. Ability to multitask and stay organized under pressure Previous customer service experience (moving or logistics industry preferred) Comfortable working with digital forms and standard office software Reliable, punctual, and self-motivated Bilingual a plus

Job Type:

Full-time Pay:

From $18.00 per hour

Work Location:

In person