Customer Service Representative

Job Overview One of Extension's clients is seeking a dedicated and professional Customer Service Representative to join their dynamic team. In this role, you will serve as the primary point of contact for our clients and customers, providing exceptional support through various communication channels. Your responsibilities will include managing inquiries, resolving issues efficiently, and ensuring a positive experience for all stakeholders. The ideal candidate will possess strong office management skills, excellent communication abilities, and a proactive approach to customer support. This paid position offers an opportunity to develop your administrative and customer service expertise within a supportive environment. Responsibilities Provide superior customer service to both internal and external customers via phone and email. Answer high phone call volume to respond to customer requests and provide resolution to customer concerns. Prepare, review, process and accurately enter a high volume of sales orders. Support field sales staff including Regional Managers and Manufacturer's Sales Reps. Administrative support activities, as needed, including issuing product returns and credits and special projects. Provide applicable basic technical support regarding product and application questions. Performs other related duties as assigned. Experience Bachelor's degree or equivalent related combination of professional experience and education/training desired. Three years of professional customer service experience in a manufacturing or distribution setting is required

Pay:

From $23.00 per hour

Work Location:

In person