Customer Service Representative (3+ Years B2B Customer Experience Required)

JOB DESCRIPTION

Main Job Duties and Responsibilities Answering and placing 50+ phone calls daily with new and existing B2B customers. Making outbound calls in a timely manner Maintaining a positive, empathetic and professional attitude toward customers at all times. Sending and responding to e-mail inquiries regarding an order, quote request or general inquiry via phone, email or chat. Communicating by e-mail, chat or other means with our overseas sales and sourcing team during pre-production, production and delivery process. Updating call sheets and inquiry logs on a daily/weekly basis. Keeping detailed records of customer interactions in Excel and ERP. Communicating and coordinating with colleagues as necessary. Light shipping knowledge - sending samples, company literature, marketing kits and other items to clients via carriers like Fedex or UPS. Registering new customers on the website and sending follow-up emails and calls. Taking order information and helping customers pick or choose products from the company catalog Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Place outbound calls to current customers to determine their satisfaction as well as receive customer suggestions. Make outbound customer calls to new clients to promote and sell a product. Follow-up with customer leads or previous customers Other office duties on occasion as needed Follow communication procedures, guidelines and policies

Requirements:

4+ years experience in B2B Customer Support role Bachelor's degree Strong proficiency with MS Word, Excel, Outlook (e-mail) Good problem-solving skills and ability to find answers through the web or other means Strong, accurate communications skills - verbal and written Ability to handle stressful calls or situations on occasion Internet proficiency Professional demeanor in communications and job responsibilities at all times Strong phone contact handling skills and active listening Customer prioritization and ability to adapt/respond to different types of situations Ability to multi-task, prioritize, and manage time effectively Multi-Line Phone Skills The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Compensation:

Hourly, DOE, Starting is $20/hr

Job Type:

Full-time Work Remote:

No Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

Health insurance

Experience:

Customer Service:

3 years (Required)

Work Location:

In person